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Telus

RPA Technical Manager

Location
Vancouver, BC
Details
Full Time
3 days ago

Be a part of a transformational journey with innovative talent and leading edge technologies.

Join our team

We are a small team of RPA business process automation experts with a passion for sharing our knowledge and capabilities across our business unit. We are evangelists, educators, innovators and implementers. We collaborate across multiple business teams, create business cases, secure implementation funding, create RPA (Robotic Process Automation) infrastructure and schedule BOT runtimes. If you are excited by the opportunity to be a part of this team and have the confidence to get-it-done, then this could be the job for you.

Here's the impact you'll make and what we'll accomplish together

You are a passionate and experienced leader who is able to identify process automation opportunities, apply the latest RPA tools and technologies, and deliver long-lasting outcomes with positive ROI to improve bottom line business performance. In addition, you are able to provide effective technical leadership across a program of RPA projects.

You can demonstrate a proven capability to engage and gain key stakeholder support and work across different business units leveraging the most appropriate collaboration tools to support virtual teamwork.

You will partner with senior leaders and stakeholders to drive key strategic and transformational initiatives to ensure TELUS is #1 in customer service.

Here's how
    •Provide technical leadership to an RPA process automation program across multiple business units •Drive the discovery, ROI evaluation, design, development and implementation of multiple RPA BOTs •Apply robust change management practices to RPA BOT introduction including code review, test environments, infrastructure and licensing •Maintain RPA BOT maximum performance and ensure no negative impact to business processes that support customer experience •Deliver a positive ROI RPA BOT program that meets business objectives


Qualifications:


You're the missing piece of the puzzle
    •Recognised for the effective implementation of RPA technology to automate business processes •5+ years progressive experience in Systems Analysis, RPA deployment and Project/Program Management •Confident in engaging a broad set of stakeholders and collaborating with all levels of the leadership team •Acknowledged for strong business acumen, analytical and problem-solving skills •Known for expertise with MS Excel/PowerPoint and Google Suite •Bachelor's degree (in a related discipline e.g. Computer Engineering)

Great-to-haves
    •Certification in RPA, Machine Learning (ML) or Artificial Intelligence (AI) •MBA •Lean Six Sigma certification or equivalent designation •Bilingual (English and French)

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?



At TELUS, you create future friendly ® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Category
Information Technology