You're using an older version of Internet Explorer that is no longer supported. Please update your browser.

RMA Manager

Richmond, BC
Full Time
14 minutes ago
Job Description

At Avigilon we are helping solve some of the biggest challenges around safety and physical security by developing advanced artificial intelligence (AI) technologies and products that are used to help keep people, businesses, and cities around the world safer. Avigilon, a Motorola Solutions company, designs, develops, and manufactures advanced AI, video analytics, network video management software and hardware, surveillance cameras, and access control solutions that help change the way people interact with their security systems.

Founded in 2004 in Vancouver, Avigilon has been a driving force behind the security industry's AI evolution and has continuously been a company that stands for innovation and growth. At Avigilon, you will find a culture of thought-leaders who are passionate about creating exciting new solutions for security and surveillance. We seek problem-solvers who are eager to rise to the challenges of a continuously evolving technological industry, and those who want to make an impact of the safety of people and businesses globally.

    • Leads a small technical team - training employees, planning daily workload, appraising performance, delegating tasks and providing technical support • Champions continuous improvement activities and initiatives, to support RMA processing efficiencies • Ensures that RMA inventory is received, identified, stored, handled and managed accurately and effectively with a strong adherence to following established process • Liaises closely with inventory and manufacturing teams to ensure effective process/transactional hand offs • Manages 3rd party suppliers RMA inventory, product flow and root cause analysis reporting • Processes RMA's received, to established departmental goals and KPI's • Utilizes visual methods in daily operations within his/her department. Including but not limited to - safety, inventory management and flow/throughput • Organizes the RMA work area with a disciplined approach and an emphasis on 5S principles • Provides detailed product evaluation information to help drive improvements and corrective action • Diagnoses and prepares RMA product for transfer and subsequent refurbishment • Complies with policies, guidelines and regulatory requirements per Avigilon's Quality Management System

    • A degree in electrical or computer engineering is preferred • A black belt six sigma certification is preferred • 5 plus years of working experience in a similar RMA role in an electronics manufacturing facility • Practical working experience/knowledge of SAP is a definite asset • Continuous improvement experience in a LEAN manufacturing environment is a definite asset, as is involvement with Kaizen and/or 5S projects or initiatives • Inventory management experience in a warehouse environment is a definite asset • Strong leadership and interpersonal skills • Excellent written and verbal communication skills • Process orientated approach with strong process discipline • Good technical knowledge with ability to communicate issues concisely • Ability to work in a fast paced environment while maintaining a dedication to quality and safety • Excellent manual dexterity and ability to lift up 50 pounds • Specific vision requirements include close vision and color vision • May be required to travel within North America

Perks and Benefits:

As a full-time employee at Avigilon, you are eligible to receive a comprehensive benefits package which includes MSP, extended health, dental, and medical insurance while travelling. You will also receive a health spending account to cover additional healthcare costs, such as vision care, RMT and chiropractor visits.

We believe that diversity spawns innovation - the more diverse our employees are, the more ideas and talents we have to excel as a leader in the technology sector. If you would like to be part of a dynamic team of people who are ambitious, focused, and hardworking then we look forward to meeting you!

Manufacturing and Production