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NTT DATA

Replicon BCMOH Support Advisor

Location
Vancouver, BC
Details
Full Time
5 days ago
Job Description

This role is the single point of contact (Business Analyst) for NTT Data team members for time system support. This person ensures that the tickets raised for time system is addressed in a timely manner. He / She works with vendor (Replicon) to ensure that system is maintained as per the defined business requirements. The time system is based on third party application-Replicon and the data feeds for customer billing and employee payroll. The system is built as per the complex requirements defined based on the Union agreement.

Job Duties

• Primary person of contact for Time system (Replicon) support for the BC-MOH NTT Project team including users (through ticketing mechanism) /Finance team/Payroll team
• Work with other NTT Data IT team and Vendor (Replicon) support team to ensure that all BC-MOH time tickets are resolved in a timely manner
• Work with BC-MOH NTT Project team to understand and define the requirements for time system maintenance requests
• Work with BC-MOH Project team and Replicon team to test the system bug fixes/maintenance requests
• Work with other NTT Data IT team and Vendor (Replicon) support team to ensure that all BC-MOH time Change requests are addressed within agreed timelines

Must Have:

• Time System support experience
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"INDSALES"

Job Segment: Business Analyst, Technology
Category
Information Technology