Project Manager
Location: Hybrid - Western Canada
Opportunity at Microserve

Position Overview

We are looking for a passionate and talented Project Manager with interest, skills, and experience across a wide range of Infrastructure Technology projects, and to support the delivery of projects that bring technology and business benefits to our clients. 

The PM is accountable for the overall execution of project processes and deliverables in-line with the project statement of work including planning, financial, communication, stakeholder, risk and issue, and scope management. Our ideal candidate will be a strong communicator and will need to be highly organized as they will be managing multiple projects. 

They will assist with recommendations to include details of resource requirements, dependencies, interdependencies, policy implications pertaining to internal/external influences and the methodology to be applied. They should have working knowledge and experience of IT infrastructure projects.  Resource must adhere to existing client and department policies, procedures, standards, guidelines and practices. 

Responsibilities: 

• Collaborate with Microserve internal teams and our clients to develop a well-defined project statement of work (charter) that clearly states the project’s objectives, scope, assumptions, timeline, resource requirements, risks, benefits and budget 

• Produce project plans in a timely manner and manage schedule, estimate resource requirements, develop and monitor work plans and take corrective action for completion of project tasks 

• Responsible for the overall successful delivery of projects for our clients and internal teams 

• Weekly reporting on project status against established objectives, milestones, budget and resources and facilitate tracking and closure of issues and risks 

• Work with vendors and customers defining project requirements 

• Provide guidance to project resources in establishing work priorities and prompt delivery of project tasks 

• Plan, monitor, and manage project staffing and schedules within Microserve software (ConnectWise) and related tracking tools, liaising with managers for staffing assignment, ensuring accurate resource forecasting and allocation continues throughout the project life-cycle 

• Manage the day to day operations and updates in real-time with project teams both virtually (in MS Teams channels) and via Team meetings 

• Identify and resolve project variances to scope, timeline, budget, and deliverables across multiple projects 

• Track and manage engagement to the SOW and maintain project financials across multiple large/high complexity projects 

• Frequently interact with senior level management at client site or within Microserve, which involves negotiating or influencing others on matters of significance 

• Assist with the development of recommendations including providing details of resource requirements, dependencies, interdependencies, policy implications pertaining to internal/external influences and the methodology to be applied 

• Take responsibility for ongoing client satisfaction – manage peer-level client relationships and overcome hurdles to ensure win-win solutions 

• In collaboration with project sponsors, assess whether the project achieved stated outcomes and identify opportunities for improvement for future similar projects 

• Provide leadership and assistance to business and project teams that require change management and communication support 

Required Competencies: 

• Excellent written and verbal communication skills, and ability to express complex technical concepts, issues and ideas into various media; proposals, white papers, presentations and architecture designs to a variety of audiences 

• Demonstrates broad knowledge of the IT field with proven leadership and communication skills 

• Ability to communicate and resolve complex project issues

• Understanding of IT infrastructure and full cycle project experience 

• Ability to investigate highly complex and diverse issues where analysis of situations or data requires an evaluation of a variety of factors, including an understanding of current business trends 

• Ability to establish positive working relationships and lead clients and team members in a consulting environment 

• Communicates in clear, concise, and crisp messages to a variety of audiences that instigate appropriate actions 

• Effectively presents in a variety of formal and informal settings: one-on-one, small and large groups, using a variety of presentation methods to sustain the audiences’ engagement 

• Establishes a collaborative approach to problem solving ensuring that solutions generated by the team are tested, documented, and proven 

• Be effective at managing multiple projects/tasks of varying complexities or conflict, meeting deadlines and working well under pressure, along with proven analytical and creative problem-solving abilities 

Required Qualifications:

• 2 or more years of Project Management experience 

• Bachelor's degree (B. A.) from a college or university; OR equivalent experience and/or training in information technology/systems and/or operations management; OR equivalent combination of education, experience, and/or training 

• Experience in delivering Information Technology / Information Systems Infrastructure projects in a mix of small, medium and enterprise environments is considered an asset 

• PMP or other Project Management certifications is considered an asset 

• ITIL certification is considered an asset  

Compensation: At Microserve we aim to pay fairly alongside the various geographical location our employees reside in across Canada. Therefore, our salary range for this role is between $65,000 to $95,000 per year with variable compensation component. The final salary offered will be based on a combination of your skills, experience, location, competencies and internal pay equity. 
 

About Us

At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 450 team members, and are one of the largest technology solutions providers, recognized our ability to deliver and innovate to meet the changing needs of our clients.