You're using an older version of Internet Explorer that is no longer supported. Please update your browser.
You're using an older version of Internet Explorer and some functionality may not work as expected. Please update your browser for the best experience.
IT/IQ Tech Recruiters

Product Support Manager

Reference ID: 11314

Share job:

Job Location icon
Burnaby, BC
Richmond, BC
Vancouver, BC
Job Type icon
Full Time
Job Category icon
Information Technology

Are you passionate about application support of a cloud based product?  Are you interested in leading a team of like minded individuals committed to excellence? 

Company Description: Our client boasts one of the most cutting edge open source environments in Vancouver, and is a true market leader in SAAS platform development.  Their culture of innovation and collaboration creates a great opportunity for professional growth. 

You will push the boundaries of application support for SAAS platforms by:

  • Responsible for coaching and mentoring a 24/7 team of experienced Support Engineers to drive successful customer experiences. Provides direction for the day-to-day activity of assigned employees including celebrating successes and managing poor performance.

To be successful in this role, you will leverage:

  • 5+ years of Application Product Support, preference given to Cloud Based Products, then On Premise Solutions. 
  • Experience with implementing knowledge-centered support strategies that drive the adoption of customer self-service
  • 5+ years of experience leading a team of product support engineers.  Including performance reviews, KPI tracking, resolution metrics, 1st support time tracking, etc

About Us

IT/IQ Tech Recruiters is a specialized recruitment and consulting firm focussing on connecting our candidates to the best opportunities in the market.  Our dedicated recruitment team is structured around different technology skillsets, and we are committed to building strong relationships and providing the highest level of service throughout the recruitment journey.

We help smart people find each other.

Posted: March 13, 2018
Closes:May 12, 2018