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Product Specialist - Consumer Hardware Trials

Vancouver, BC
Full Time
2 days ago

Join our team!

Our Connected Home Hardware team researches, ideates, designs, develops and manages consumer technologies to make our customers' interactions with TELUS services faster, seamless and more reliable. Are you passionate about working with innovative and cutting edge technology in an energizing environment? Whether finding new ways to connect consumer devices, advancing product form factors or improving machine-to-human interactions, our Consumer Hardware team is improving customers' lives by making technology simpler and friendlier to use.

Here's the impact you'll make and what we'll accomplish together

We are looking for someone who loves technology products to join our Connected Home Hardware team. From products like Optik TV, PikTV, Boost Wi-Fi and more, the Product Management team works closely with our engineers to guide products from conception to launch and retirement. As part of the Product Management team, you will bridge the technical and business worlds as you design and manage products that our customers love. We are looking for someone with the ability to drive execution and break down complex problems into steps that drive product development of world-class hardware. The Product Specialist - Consumer Hardware Trials will build and manage testing methodologies for

Here's how
    •Scheduling and managing employee product trials •End-to-end management of trial group participants •Managing, documenting, and tracking issues reported during trials •Building surveys, analyzing and presenting data •Evolving employee trial processes to support the future •Work with Technology Strategy Teams to root cause, analyse and resolve product defects


You're the missing piece of the puzzle
    •Knowledge in one or more of the industries of mobile, internet, home networking or TV services •Strong knowledge of the home networking ecosystem, including LAN networking, WAN networking, Wi-Fi protocols and TV delivery services •Exceptional interpersonal skills with an emphasis on stakeholder management, negotiation and persuasion •Experience analyzing and preparing data sets •Experience presenting to large, cross-functional audiences

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability -your unique contributions and talents will be valued and respected here. The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.
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