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Product Manager - Video Services

Reference ID: MAR04793-18

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Be a part of a transformational journey with innovative talent and leading edge technologies.

Join our team

The Video Services team is part of the Consumer Products, Services & Content (CPS&C) group. This Product Management team bridges the business and technical worlds as we design, build and enable capabilities that provide outstanding experiences for TELUS TV customers.

Our vision is to transform our TV platforms to compete in a video market that is increasingly dynamic across over-the-top (OTT) and paid TV operators. We strive to be a leader in the market for innovation, clear and simple user experience and content discovery, as well as best-in-class customer service experience.

As Product Manager - Video Services, you will take a leading role by:
    •Driving ongoing product support and development for our TELUS Satellite TV customer experience •Driving an evolutionary program to identify, deliver, and optimize our customers' ability to self-manage TV upgrades and installations

You will develop and maintain the strategy, metrics, and delivery mechanisms to continually improve our customer experience, efficiency and cost optimization in these portfolios.

Here's the impact you'll make and what we'll accomplish together
    •Define and deliver on changing the way customers support self-support at the same time as transforming our cost structure •Utilize service design methodology to improve our customers' experience •Develop and improve your product management skill-set through experience in supporting varied product lines •Your strength is unifying teams across various parts of the organization with your vision, inspiration and organization and you offer thought leadership in strategic planning, assessments and overcoming obstacles

Here's how
    •Driving customer, internal team, and process validation initiatives and translating insights into user stories and improvement initiatives that deliver value to TELUS TV potential customers and order efficiency •Developing strategic product roadmaps and solid business case justification for product/process enhancements based on research, data and industry trends, and make recommendations to senior executive audience •Challenging the status quo by experimenting with new approaches, tools, techniques and designs to improve our business bottom-line •Demonstrating tenacity, resilience and leadership that enables you to organize and lead initiatives, overcome challenges and create solutions •Demonstrating self-awareness with the ability to give, take, and act on, feedback in a positive way


You're the missing piece of the puzzle
    •Demonstrated ability to deliver customer value in an innovative and fast-paced environment •Have an eye for compelling design and being able to advocate on behalf of what's best for the user experience •Ability to cultivate strong working relationships with a large extended project team and influence those around you •Experience in understanding and improving complex and multiple order systems but making it as simple for the customer as possible •5-7 years of work experience in any combination of product management, systems development, process development, marketing or operational management

    •Product management experience •Project Management Professional (PMP) designation, Agile, Lean certifications or relevant experience •Six Sigma process improvement experience •Bachelor and/or Master degree in Commerce/Business, Science or Engineering

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly ® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Posted: October 2, 2018
Closes: December 1, 2018
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Company Info
10,000+ employees

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About Telus

TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with $12.3 billion of annual revenue and 13.9 million customer connections, including 8.4 million wireless ...