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Product Lead, Home Solutions - TELUS Digital

Vancouver, BC
Full Time
3 days ago

Create awesome experiences for our customers.

Join our team

We're a customer-driven and product-minded team within TELUS, responsible for our company's digital evolution. We simplify the path to production so teams can focus on what matters most.

TELUS Digital's mission is to make life easier for millions of customers - and for our team. We build smart, customer-centric and data-driven experiences for, and the My TELUS app.

Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.

Our team members are leaders in local and global technology communities, we value and support communities such as: Tech Masters, NodeSchool, Ladies Learning Code, Women Who Code TO and many more!

Learn more about our team at

Here's the impact you'll make and what we'll accomplish together

As a Product Lead for the Home Solutions eCommerce Team, you will help define best in class experiences for our customers and create digital products that make up the eCommerce experiences for Internet, TV, Home Phone, Home Security Services, Online Security and/or Consumer Health products that help simplify the lives of our customers. You will work closely with all our teams that consist of Product Owners, Designers, Developers, Testers, Scrum Master and Business Analyst(s).

You will have a key role in shaping the long-term strategy and consulting on key decisions while working closely with our CX Lead and Tech Lead. Although you won't have direct reports, there is a leadership aspect to this role where you will help guide, mentor, and develop the product team & discipline. You will serve as a peer to design leaders and technology leaders by evolving our digital products, experiences and processes. In addition to that, you will also manage and prioritize a backlog of user stories and define the product roadmap and vision for a specific digital product. You will drive customer value and help reduce customer effort. You'll regularly refine and adjust your backlogs to reflect accurate scope, effort and priority while taking into account all the considerations.

We are on a mission to optimize and evolve our eCommerce experience for home services, so you are joining us at an exciting time with phenomenal opportunities to craft our product & customer experiences.

Here's how
    •Define and communicate a vision, strategy, and roadmap(s) that solves customer pain points, creates best in class customer experiences and creates long lasting value for our customers and our business •Collaborate with other product owners and product managers using your strategic lens that considers the long term vision of our eCommerce product strategy •Collaborate with agile teams to build and manage new features and capabilities, while delivering desired business impact •Use a data driven approach to assess business value and customer value, and prioritize user stories to ensure work focuses on those with maximum value while ensuring alignment with product strategy •Ensure a customer first design approach is intact, addressing customer pain points & leveraging usability test results •Collaborate with our partners throughout the business to align roadmaps & priorities •Provide backlog management, iteration planning, and elaboration of user stories •Ensure proper acceptance criteria are in place for user stories, in collaboration with the team •Work closely with the leadership team to create and develope a product backlog according to business value and customer value •Report and present the outcomes and demonstrate the benefits of the work your team has done •Closely partner with the Tech Lead, Architect and CX Lead to ensure a sound technical architecture is in place and CX principles are incorporated


You're the missing piece of the puzzle
    •Experienced Product Owner with, at minimum, 5 years of product management/ownership of customer facing products/applications •Entrepreneurial spirit, strategic and have a passion for all things product •Solid knowledge of software development cycle, Agile methodologies and project management •Highly-organized and flexible enough to adjust to multiple demands, shifting priorities, ambiguity, and rapid change •Demonstrated track record of product leadership and implementing best in class product development and management strategies •Strong leadership skills and strong influencing skills with the ability to work with a diverse set of stakeholders, partners and team members •Communicate effectively and concisely (verbal, written and presentation) using a storytelling approach for complex concepts, explaining tradeoffs and selling the vision thereby influencing the outcomes •A visionary that sets the direction of the product by being proactive, always looking ahead and anticipating •Ability to inter-operate between a technical product team and business strategists •Experience closely collaborating with development teams and design teams

    •Strong track record of being able to develop relationships with a multitude of stakeholders/peers •5 years of marketing, project management, and/or digital experience •Working knowledge of e-commerce and related applications •Comfortable working in a dynamic, and ambiguous environment with the ability to prioritize work and create clarity •A relevant certification or designation, such as CSPO, A-CSPO, CSP, PSPO, PMI-ACP or Pragmatic Certifications

About TELUS Digital:

We want to work with people who:
    •Share our passion for all things digital •Thrive in an agile, lean and fast-paced environment •Clearly see things from the perspective of our customers •Are curious, experiment and never stop learning •View collaboration as essential to your work •Utilize the power of data to inform decisions •Embrace diversity and new ideas

What you can expect from us:
    •An environment where you're encouraged to share and act on your ideas •Flexible work hours in a central downtown location •A welcoming, relaxed office with a casual dress code •A culture committed to giving; every year we donate time and resources in our communities •Team lunches with a generous supply of healthy snacks • A fun, dynamic team that works and plays every day; great ideas can come as easily during an impromptu hallway soccer match or social team outing

Bonus points

Check out to see how we solve challenging problems for millions of customers with innovative tools.

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Management and Executive