At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 400 staff, and are one of the largest technology solutions providers, recognized our ability to deliver and innovate to meet the changing needs of our clients.
To learn more about Microserve, click here.
Microserve is looking for an experienced Printer Deployment Technician to join our team in Burnaby, BC. In this role you would be accountable for deploying and retiring various IT hardware products such as printers, multi-function devices, copiers, plotters etc.
The role responsibilities typically involve physical installation, transfer of settings or data, installation and configuration of software, or training and support for Printers and Peripheral. Depending on geography or company needs, there may be a requirement to perform basic work on PC/ desktop/ laptop repairs as well.
This position may be required to travel and presence on client sites such as healthcare, government, and post-secondary institutions.
Assemble, configure and install printers for new deployments
Provide customer basic training on assigned products in accordance with current field procedures
Can complete basic installations: must be able to connect individual devices to the customers network and install drivers onto PCs/ print servers
Responsible for assigned company assets (i.e., parts, tools, communication and computing devices, vehicles)
Adheres to documented escalation procedures to resolve customer issues
Corrects service problems within the assigned products with some assistance, as required.
Uses basic information about the customer to anticipate needs and to represent our client in a professional manner
Minimum: High School Diploma / GED (experience with computers, electronics, mechanics, etc. is desired)
Preferred: College Diploma / Associate Degree (technical field) or equivalent certification
Preferred: 1-2 years of experience as a Deployment Technician in an on-site role
Knowledge of desktop hardware, preferably from an enterprise or business environment
Knowledge of software installation and troubleshooting in a Windows/ MAC environment
Experience in printer assembly or repair
CompTIA A+ Certification (or similar) considered an asset
Must have a solid understanding of electromechanical systems
Ability and willingness to work variable hours if necessary (extended hours, weekends, on call, abbreviated work week)
Proven previous customer facing technical competence
Demonstrated Windows and Network Connectivity competency
MS Office experience is considered an asset
Demonstrated competency in use of laptop applications
Exceptional communication and customer service skills and the ability and desire to work in a collaborative team environment
Communicates clearly and confidently with the customer both written and orally as required
Must be able to lift a minimum of 75+ lbs. on a regular basis
Must be able to pass a criminal record check
Must be able to drive a van and a 1 – ton truck as needed
Candidate must possess a valid (full) driver’s license (the license may not include restrictions) and a satisfactory driving record
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