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Performance Analyst I - Customer Profile/Enterprise Customer Hierarchy

Reference ID: PLA03792-18

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Join our team

We're a team that achieves our goals in a fast paced, team-oriented and dynamic environment, and we're looking for someone who can thrive in this setting!

As a team, we tackle our to-do list by setting specific deadlines that range from daily, weekly, monthly, quarterly to annual deliverables. We are responsible for the maintenance of the holistic view of our business customers.

Here's the impact you'll make and what we'll accomplish together

As a Performance Analyst I, you will play a critical role in the daily operations/maintenance of the Customer Profile database and the automation of processes.

The Customer Profile Hierarchy is utilized by a broad group of downstream business processes including financial results tracking, credit risk reporting, billed revenue results tracking, revenue assurance, sales assignments, incentives and performance reporting, marketing campaign development, sales performance reporting, service orders, assurance, provisioning, and customer experience.

Here's how

As a Performance Analyst I, you will take on many exciting tasks:
    •Analyze specific databases for content integrity and provide content updates •Implement business procedures required to maintain content integrity •Analyze operations problems and develop solutions for adoption by stakeholder groups •Forge strong working relations in a local and national team environment and with cross-functional teams including Marketing, Finance, Credit Services, Sales Management, Information Technology (IT) management, Learning Services, Operations and other business units •Required to actively seek and incorporate feedback and acceptance from all stakeholders and employ best practices when planning/implementing improvements •Maintain and further improve the quality of Customer Profile/Enterprise Customer Hierarchy to exceed customer expectations


You're the missing piece of the puzzle
    Big Thinker:
      •Strong analytical and problem solving capabilities •Ability to manage and deal with routine, large amounts of data at a granular level
      •Must be self-motivated and have strong time management skills, to accommodate stringent time deadlines in an operations environment
    Proactive Planner:
      •Ability to juggle multiple demands and competing priorities ensuring deliverables are met consistently and on time
    Expert Communicator:
      •Attains excellent verbal and written communication skills to promote cooperation and establish constructive and effective working relationships
    Detail-oriented Decision-Maker:
      •Adhere to departmental standards and control principles for business operations •Ability to make sound decisions based on established guidelines •Ability to deal with ambiguity
    •General familiarity with Canadian companies •Proficient with Microsoft (MS) Excel: Manipulating spreadsheets •Proficient with MS Access: Creating & running queries •Degree/diploma in Business Administration, Computer Science, or relevant data experience

    •Knowledge of enterprise software and/or programming language: Python •Experience working with process: development and documentation, metrics: collection and analysis •Previous experience in one or more areas below would be beneficial:
      •Data cleansing •Data mining in corporate data warehouse •Marketing •Credit services •Business sales or sales support

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly ® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Posted: October 2, 2018
Closes: December 1, 2018
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Company Info
10,000+ employees

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About Telus

TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with $12.3 billion of annual revenue and 13.9 million customer connections, including 8.4 million wireless ...