Join our team
The Home Solutions & Complementary Channel (HS&CC) is responsible for the marketing of TELUS Future Friendly Home (FFH) Solutions including product and offer strategy as well as channel and sales execution. Our team is dedicated to supporting the business by providing trending, analysis, and tools to enable decision making, improve operational performance, and drive business transformation.Here's the impact you'll make and what we'll accomplish together
We are searching for an individual with extensive Business Intelligence (BI) experience. The successful candidate must be a highly flexible individual, capable of translating business requirements into programming scripts, and extracting and manipulating raw data to report on business performance and identify opportunities for improvement. As an integral part of the HS&CC team, you will support marketing programs end-to-end and sharing your successes via dashboards you build. Your subject matter expertise, decision support and contributions to future modes of operations will be invaluable to our team and we can't wait to meet you.Here's how
•Translate business requirements into data specifications
•Locate, interpret, and integrate new sources of standard and nonstandard data to support ad-hoc analysis
•Write Structured Query Language (SQL)/Statistical Analysis System (SAS) scripts/code/automation for data extraction and reporting
•Identify and analyze the root causes of performance breakdowns and/or inefficiencies and recommend solutions
•Visualize data using tools such as Tableau & Domo
•Present analysis results and recommendations to cross functional teams, including both Technical & Marketing teams
•Mentor and provide guidance to team members on technical issues and best practices Qualifications:You're the missing piece of the puzzle
•10+ years of working experience in a market/BI, database marketing and data warehousing environment
•Intermediate to advanced working knowledge of SAS, SQL, Tableau, Domo & Microsoft (MS) Excel
•Fundamental Unix knowledge, automation, Secure File Transfer Protocol (SFTP), and server administration
•Sound knowledge of customer analytics, data warehousing, predictive modeling, market segmentation and analysis
•Strong business acumen
•Keen ability to bridge high level strategic marketing concepts into detailed data representation
•Superior communication skills for both technical and non-technical audiences
•Able to effectively engage stakeholders to establish cross functional alignment for projects
•Takes ownership, initiates improvements, and is self-directed
•Experienced at resolving ambiguity and adapting to rapid change
•Detail oriented: Ability to regulate level of analysis precision to the business decisions at hand
•Excellent time management, project management and organizational skills Great-to-haves
•Good understanding of TELUS FFH and Mobility billing systems and analytics databases
•Familiarity with the structure of TELUS FFH products and services
•Experience with running marketing campaigns
•Experience with Big Data including Splunk & Hadoop
•Sqoop, Oozie & Spark experience
•Experience integrating with cloud-based systems and solutions
•Post-secondary degree or diploma in Computer Science, Information Systems or equivalent experience Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly ® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.