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Payment Support Assistant III - Wireline

Vancouver, BC
Full Time
2 days ago

Position Overview:

To provide financial administrative support and act as a resource to others related to client payment processing in accordance with procedures, standards and practices.

The position is located in our Vancouver office. Hours of operation are Monday to Friday from 6:30am- 2:30pm. Weekends and Holidays off. Hourly wage for this role is $21.31. Please note that this is a temporary full-time position with no end date.


    • Receive, review and process payments requiring special treatment (i.e. Federal and Provincial Governments, large corporations, sensitive customers, etc.); investigate, balance and resolve discrepancies/anomalies; contact others as required; input data and prepare reports • Sort, distribute and check work of others; release adjustments as required; train and provide guidance/assistance; maintain training and reference materials • Handle escalations/queries and make required adjustments; produce reports and supporting documentation • Receive, verify and process payments; contact others as required; make required adjustments; transfer and/or input into general ledger or appropriate account


Prepare, maintain and update documents and reports


Required Knowledge, Skills & Abilities:
    • Knowledge of accounting knowledge related to client payment processing procedures and standards • Knowledge of job related systems and databases • Knowledge of common business software applications • Ability to focus on monitors and fine print data • Maintain a high degree of accuracy and attention to detail • Ability to effectively compile information, analyze data & make sound judgements • Knowledge of accounting principles & procedures • Knowledge of TELUS policies and procedures (ie. Delegation Policy) • Must possess Personal Computer navigational skills • Working knowledge of Personal Computer business software (eg. Excel, Word, Outlook) • Working knowledge of SAP • Demonstrated professional oral and written communications skills • Fluent in English • Ability to effectively handle both favourable and unfavourable customer interactions • Self-motivated, work well with minimal or no direct supervision • Ability to work effectively in a team environment and collaboratively with other departments • Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required • Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment • Demonstrated ability in planning and organizing to meet scheduled deadlines • Commit to continuous learning • Demonstrate the ability to learn and apply learned skills to related situations

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability -your unique contributions and talents will be valued and respected here.

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