Fraser Health is an equal opportunity employer that values diversity in the workplace. We are located in Metro Vancouver and the Fraser Valley, one of the most livable regions in the world, and one of Canada's largest and fastest growing health authorities. With over 1.8 million people, we serve 1/3 of BC's entire population and have 33,000 dedicated professionals in our 12 hospitals and other facilities that expand from Burnaby to Hope.
We are proud of the innovation, dedication, partnership and tenacity of our physicians, employees and volunteers. More than any building or technology, it's our people who make Fraser Health distinct.
Bring your positive energy and dedication to quality in service and care to a role where you are a leader in establishing and maintaining effective relationships with our patients, clients and residents. In this role, you will be reporting to the Managing Consultant, Patient Care Quality Office, and working closely with various Program Executive Directors, Directors, Managers and Medical Directors.Build on your career experience as you:
•Provide support in the management of feedback activities and collaborate with key stakeholders regarding complaints and concerns, supporting resolution of issues and ensuring these concerns are tracked for accountability and improvement purposes. •Ensure a timely, effective and transparent process for complaints management and determination of follow-up actions in response to patients/clients/residents and/or family care quality concerns, and to minimize risk exposure to the organization. •Ensure accessible avenues for patient/client/resident feedback, and assist patients, clients, residents and families in understanding their rights while navigating through organizational processes. •Provide consultative services throughout Fraser Health on effective complaints management, promoting the use of a consistent process adopted by Fraser Health for use organization-wide. •Participate in the integration of quality improvement principles by providing regular reports to senior leadership on patient/client/resident feedback. •Utilize excellent judgment, conflict resolution, verbal and written communication skills while handling diverse and complex issues in an empathetic, sensitive and respectful manner.
Be a valued member of the dynamic and dedicated Quality Improvement and Patient Safety team.To join our team, you will need:
•a Bachelor's Degree in a health care profession •three years' recent, related, client relations experience including proven knowledge of pertinent laws and legislation, including the Patient Care Quality Review Board Act, Freedom of Information and Protection of Privacy Act, the Evidence Act and the Hospital Act.
This is a full-time position located at Abbotsford Regional Hospital in Abbotsford, BC.Take the next step and apply, so we can continue the conversation with you.
Come work with dedicated professionals who are hardworking and committed to provide quality healthcare to our clients/patients/residents. We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work!
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