We are looking for a Parts Representative to join our team at our location in Burnaby BC. This is a full-time, in-office position. The Parts Representative is responsible for processing part orders for various clients and internal Microserve. If you are looking to get into IT this is a great entry level role!
ROLE AND RESPONSIBILITIES
Process and source for all part orders and requirements for both internal & external (Microserve and vendors) customers in a timely and efficient manner
Interpret part numbers, service manuals and technical information to determine the appropriate part, as needed
Organize and maintain the inventory areas; maintain parts stocks to proactively improve service levels
Assist with order, shipping and distribution of parts
Manage part orders, return-to-vendor claims, and warranty claim statuses to avoid financial penalties and improve service levels
Manage client financial approvals
Offering feedback on part ordering processes; process improvements focused on service levels and improved
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Previous experience using and gathering data from an IT service management system
Significant experience with MS Office Suite, SharePoint, preferred
Knowledge and experience with IT repair, including PCs, Laptops and printers, preferred
Knowledge and interest in local IT market and industry is strongly desired
Desired POSITION REQUIREMENTS
Must be able to lift 50+ lbs.
At Microserve, we are an industry leader in providing IT solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 400 staff, and are one of the largest technology solutions providers in Western Canada, recognized for our ability to deliver and innovate to meet the changing needs of our clients.
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