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Parts Representative

Burnaby, BC
Full Time
15 days ago
18 to 24 per year

About Us At

Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 550 team members , and are one of the largest technology solutions providers in Canada, recognized for our ability to deliver and innovate to meet the changing needs of our client.

Position Overview

We are looking for a Parts Representative to join our team at our location in Burnaby BC. The Parts Representative is responsible for processing part orders for various clients and internally for Microserve. If you are looking to get into IT this is a great entry level role!

Role and Responsibilities

  • Process and source for all part orders and requirements for both internal & external (Microserve and vendors) customers in a timely and efficient manner
  • Interpret part numbers, service manuals and technical information to determine the appropriate part, as needed
  • Organize and maintain the inventory areas; maintain parts stocks to proactively improve service levels
  • Assist with order, shipping and distribution of parts
  • Manage part orders, return-to-vendor claims, and warranty claim statuses to avoid financial penalties and improve service levels
  • Manage client financial approvals
  • Offering feedback on part ordering processes; process improvements focused on service levels and improved

Qualifications and Education Requirements

  • Previous experience using and gathering data from an IT service management system
  • Significant experience with MS Office Suite, SharePoint, preferred
  • Knowledge and experience with IT repair, including PCs, Laptops and printers, preferred
  • Knowledge and interest in local IT market and industry is strongly desired

Position Requirements

  • Must be able to pass a criminal record check (CPIC)
  • Must be able to lift 50+ lbs.

Corporate responsibility 

  • Employee will understand, meet, and live our core values 
  • Will Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven

Compensation and Benefits: 

  • In accordance with the BC Pay Transparency Act the range for this role for BC residents is $19 - $25 per hour
  • Paid vacations  
  • Additional 5 personal days  
  • Paid sick days
  • Extended Medical and Dental plan from day one 

At Microserve, we gather compensation benchmarking data across BC & Canada for our roles and use that data to build a salary range for our current team and future talent.  Your exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity.  If you feel like this role is your dream job and have questions about compensation and benefits, please get in touch with us as we are always happy to discuss further.  At Microserve we believe that compensation conversations should always be ongoing.

Information Technology