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Insurance Corporation of British Columbia (ICBC)

Operational Excellence Advisor

Posted Yesterday

Job Description

At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know as adjustments can be made to help support you in delivering your best performance.

Operational Excellence Advisor

Job Title: Location: Hours of Work:

Operational Excell Adv North Vancouver 7.5 hr Day Shift (M-F)

Reference Number: Employment Type: Posted Date:

113762 Permanent Full Time 2020/11/18

Position Highlights Are you seeking an opportunity to create real business impact? Are you energized by creating change through others? Does coaching a team to create meaningful, tangible improvements excite you? If so, we would like to hear from you.

ICBC is hiring an Operational Excellence Advisor to support the development of a continuous improvement culture grounded in Lean Six Sigma methodology and innovation. The successful candidate will be a Black Belt or higher with proven capability to manage a diverse project portfolio, ability to enable cross functional business improvement projects with tangible benefits, and a track record of effectively developing other lean six sigma practitioners.

This is an internal consultancy role so effective communication ability at all levels of the organization is critical. Knowledge of technology and process automation is an asset. This role is based out of North Vancouver but travel and working from different ICBC locations in the Lower Mainland may be required (subject to COVID-19 restrictions) so having access to a vehicle is beneficial.

ICBC also offers flexible working arrangements as we continue to support our employees in balancing their career and family commitments. We look forward to discussing what options we can provide.

Responsibilities of this role will include:

•Working effectively with business leaders and cross-disciplinary teams promoting a continuous improvement mind-set, a spirit of innovative design thinking, and an atmosphere of trust and mutual respect; •Developing other lean six sigma practitioners through the delivery of yellow and green belt training and through coaching and mentoring co-horts of learners through their respective improvement projects; •Contributing to the improvement and maintenance of corporate lean six sigma training, standards and tools and integrating its practice with other methodologies (e.g. Agile, RPA, design thinking, behavioral economics etc); •Supporting the Manager of Operational Excellence in the identification of business improvement opportunities that drive strategy enablement across core value streams

151 West Esplanade | North Vancouver | BC | V7M 3H9 | 604-982-6675 | 1-844-982-6675 | HRERC37B

•Delivering measurable business outcomes using Lean Six Sigma methodology through effective execution of innovative process improvements; •Supporting operational leaders in the establishment of lean management systems using ICBC's OpEx lean management program; •Collaborating on innovation around improvement practices with other organizations from time to time in the field of business improvement and lean six sigma methodology; •Presenting to internal and external audiences on various topics related to ICBC's business improvement and innovation programs and experiences.

Position Requirements •7+ years or more of related direct/indirect work experience in a continuous learning environment in a consultancy capacity; •Lean Six Sigma Black Belt certification with 5 or more years of proven lean six sigma methodology experience on projects of increasing complexity and benefit delivery •Experience in establishing lean management systems with operational teams; •Proven coaching abilities are essential; •Bachelor's degree required and advanced degree an asset; •Excellent project management, change management, and team management skills. •Proficiency in data analytics in support of process improvement and control; •Knowledge of Minitab, Tableau, statistical analysis, Visio, PowerPoint, Excel;

151 West Esplanade | North Vancouver | BC | V7M 3H9 | 604-982-6675 | 1-844-982-6675 | HRERC37B

About Insurance Corporation of British Columbia (ICBC)

The Insurance Corporation of British Columbia (ICBC) is committed to protection and peace of mind for B.C. drivers, quality products and services, and offering customers the best coverage at the lowest possible price.

Application closing date is 2024-07-26

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