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Onsite IT Admin

Reference ID: onsite-it-admin

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As our Onsite IT Admin (we refer to this role as “Virtual IT Manager” (vITM) to our Allies), your goal is to provide world-class customer service and leadership to our Allies. You will be an important part of delivering our managed service solution through the day-to-day technical documentation, Best Practice Alignment and general support of our Allies’ technology. The bulk of the role will be:

  • Knowledge, problem, configuration and asset management
  • Best Practices alignment and health checks
  • Generally owning the technical relationship with our Allies
  • Assisting the other teams within the Pod

Most of the work is done onsite at our Allies’ office, but some work from our office as well.

The Onsite IT Admin “owns” the customers’ technology and through a recurring, proactive process becomes the subject matter expert for each Ally. Our vITMs also provide most of the “face time” with our Allies and so your attitude, professional manner, and personal attention given in each and every touchpoint, is paramount to our success. Through the use of several powerful technologies, a well-refined process and through your own technical talents, our virtual IT Managers reduce the technology problems, minimize business risk and generally provide best in class Customer Service to each of our Allies.

We believe that the early days as a Dolphin set the foundation for long term success and so we like to take our time with a new Dolphin’s trek up the Learning Curve. We have a very unique and precise way we do things and we’ll want to be sure we help you build the right habits and routines. As a new Onsite IT Admin, we’ll like have you start by working in our office with our Support Team for the first 1-6 months. Of course, long term, you’ll forever learn about new technologies, business (our business specifically) and our strategic managed IT approach. Learning never ends at Smart Dolphins.

There are a number of exciting roles at Smart Dolphins. Some Dolphins are purpose built and most successful as a permanent, long term productive member of our vITM team. Other Dolphins move to other teams and roles over time. Working together, we’ll discover your strengths and specializations and work towards the right fit of role, interest, challenge, and job satisfaction.

 As an Onsite IT Admin, practically speaking, here’s what you’ll do:

  • Participate in onboarding new Allies, including performing network assessments and creating technical documentation.
  • Travel to Ally sites to perform proactive and reactive network support services.
  • Manage Ally LAN/WAN, virtual environments, software, storage, backup, security, etc.
  • Analyze Ally technology anomalies, issues, faults, and inferior configurations.
  • Work with virtual Chief Information Officer (vCIO – another role at Smart Dolphins) to educate Allies on best use and configuration of their infrastructure.
  • Help identify risks within Allies’ IT environments.
  • Attend Ally Technology Steering Meetings and support the vCIO in presenting business technology concepts, options and solutions.
  • Create and maintain Ally technical documentation.
  • Work with other teams to deliver comprehensive IT solutions.
  • Troubleshoot and repair technology issues.
  • Use prescribed applications and processes to deliver our Technology with Porpoise approach.
  • Track all time in detail and in real time within Smart Dolphin’s ticketing system.
  • Attend and participate in Team meetings.
  • Provide project, time and materials services and on-call after hours customer support as scheduled.

Qualifications

  • The successful candidate must possess a minimum of 3 years of full time hands on experience managing business class desktop/ network technologies.
  • One or more technical certifications (MCP, MTA, MCSA, MCSE, CCNA, CCA)
  • Experience Troubleshooting Microsoft Windows 7, 10 in a business environment
  • Experience managing/ troubleshooting Microsoft Windows Server 2003/2008/2012
  • Proficient with Active Directory Administration and Group Policy Management
  • Proficient LAN/ WAN Network Connectivity Troubleshooting Experience
  • Proficient managing and configuring Hyper V
  • Proficient configuring/ Troubleshooting Firewalls
  • Proficient configuring/ Troubleshooting Network Switches including VLANs
  • Experience with Backup/ Disaster Recovery Devices
  • Experience Configuring/ Troubleshooting NAS devices
  • Experience with Remote Management Tools (Labtech/Automate), ConnectWise, Dell, Office 365, StorageCraft, Meraki, OpenDNS, APC UPS and Powerchute

This is a full-time, permanent position working in out of our Victoria, BC office. You’ll also occasionally work with Allies on-site (located mainly on Vancouver Island). Your travel expenses are fully reimbursed.

You’ll work Monday to Friday, typically during business hours. Occasionally, due to Ally needs, you may need to work after-hours or on weekends. There’s also the possibility of working from home from time to time.

You’ll earn between $40,000 - $60,000/year, commensurate with experience. You’ll also have access to RSP matching, a medical/dental trust, a rewards program, a company laptop and cellphone, a personal vehicle allowance, and a profit sharing program. In addition to a standard vacation, you’ll receive 5 additional sick days off.

The Right Fit:

Our best Dolphins are:

  • Responsible: you take ownership of your role, and always do the right thing for our Allies, their business, and our team.
  • Continuous learners: if you don’t know something, you ask questions and jump right in to learn new skills. You are intensely curious about business and technology and are forever hungry for personal growth.
  • Process-oriented: checklists, documentation, and standards excite you. You enjoy building and following systems that keep things organized and Allies (and Dolphins) happy.
  • Impact-Driven: you’re not just looking for a job, but more importantly, you are passionate about finding a long term home for your career, with equally-passionate people, at a place that makes a difference in the world. 

If this sounds like you, then we can’t wait to meet you!


Posted: October 15, 2018
Closes: December 14, 2018
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About Smart Dolphins IT Solutions

If you asked our current team why they love Smart Dolphins, they’ll tell you being here feels like a one-of-a-kind opportunity. We do challenging and meaningful work for some really carin...