As our Onsite IT Admin (we refer to this role as “Virtual IT Manager” (vITM) to our Allies), your goal is to provide world-class customer service and leadership to our Allies. You will be an important part of delivering our managed service solution through the day-to-day technical documentation, Best Practice Alignment and general support of our Allies’ technology. The bulk of the role will be:
Most of the work is done onsite at our Allies’ office, but some work from our office as well.
The Onsite IT Admin “owns” the customers’ technology and through a recurring, proactive process becomes the subject matter expert for each Ally. Our vITMs also provide most of the “face time” with our Allies and so your attitude, professional manner, and personal attention given in each and every touchpoint, is paramount to our success. Through the use of several powerful technologies, a well-refined process and through your own technical talents, our virtual IT Managers reduce the technology problems, minimize business risk and generally provide best in class Customer Service to each of our Allies.
We believe that the early days as a Dolphin set the foundation for long term success and so we like to take our time with a new Dolphin’s trek up the Learning Curve. We have a very unique and precise way we do things and we’ll want to be sure we help you build the right habits and routines. As a new Onsite IT Admin, we’ll like have you start by working in our office with our Support Team for the first 1-6 months. Of course, long term, you’ll forever learn about new technologies, business (our business specifically) and our strategic managed IT approach. Learning never ends at Smart Dolphins.
There are a number of exciting roles at Smart Dolphins. Some Dolphins are purpose built and most successful as a permanent, long term productive member of our vITM team. Other Dolphins move to other teams and roles over time. Working together, we’ll discover your strengths and specializations and work towards the right fit of role, interest, challenge, and job satisfaction.
As an Onsite IT Admin, practically speaking, here’s what you’ll do:
This is a full-time, permanent position working in out of our Victoria, BC office. You’ll also occasionally work with Allies on-site (located mainly on Vancouver Island). Your travel expenses are fully reimbursed.
You’ll work Monday to Friday, typically during business hours. Occasionally, due to Ally needs, you may need to work after-hours or on weekends. There’s also the possibility of working from home from time to time.
You’ll earn between $40,000 - $60,000/year, commensurate with experience. You’ll also have access to RSP matching, a medical/dental trust, a rewards program, a company laptop and cellphone, a personal vehicle allowance, and a profit sharing program. In addition to a standard vacation, you’ll receive 5 additional sick days off.
The Right Fit:
Our best Dolphins are:
If this sounds like you, then we can’t wait to meet you!
Connect with employer:
About Smart Dolphins IT Solutions
If you asked our current team why they love Smart Dolphins, they’ll tell you being here feels like a one-of-a-kind opportunity. We do challenging and meaningful work for some really carin...