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GroupHEALTH Benefit Solutions Logo

New Group Administrator (Surrey, BC)

Reference ID: 391

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Join GroupHEALTH Benefit Solutions® today and become part of an organization that is transforming the way Canadian's experience benefits.

Our mission is simple; We develop and deliver the most cost-effective employee benefits solutions to Canadian businesses.

GroupHEALTH is accelerating - and you provide the fuel.

We are currently looking for a New Group Administrator to join our team in Surrey, BC. The Associate, New Business Services is responsible for the implementation of new groups from start to finish while creating a WOW! Experience for our partners and clients.


Within the first 30 days you will
  • Engage in 1-on-1 training sessions with each member of the team as outlined in your training guide.
  • Understand how departments interact on a day to day basis as it pertains to your role.
  • Review of training material and resources as it pertains to systems and processes.
  • Demonstrate initiative and willingness to learn new skills and improve existing skills.

Within the first 60 days you will
  • Can easily determine which department at GHG is responsible for specific lines of business/functions.
  • Good understanding of each GroupHEALTH benefit and product offering.
  • Master the preparation of employee packages and admin guides.

Within the first 90 days you will
  • Responsibility and ownership of assigned new groups.
  • Consistent achievement of reaching a target SLA of 90% and developing promoters of GroupHEALTH.
  • Identify a raving fan of your WOW! service within first 90 days.
  • Good understanding of our WEBS online benefit system.
  • Good understanding of CRM.
  • Solid understanding of benefit plans and how they work, including booklet wording.
  • Start of the four CEBS E-Learning courses, complete within the first year of employment.

In addition to joining a team that is focused on delivering the "WOW!" factor daily (while enjoying weekly yoga stretches, fresh fruit & vegetables, and lots of cake!), your Key Responsibilities will include:
  • Review new sold groups from quote for all required info for implementation.
  • Manage and code multiple systems with relevant data in order to ensure high level of customer satisfaction in the implementation of new clients.
  • Understands the various systems and platforms and the interdependencies of systems used to deliver service to clients.
  • Works with Insurers and Claims Payor to ensure a smooth "Go Live" for new clients.
  • Resolve customer questions or concerns in a timely fashion as related to the implementation process.
  • Implement and work collaboratively with team-mates and clients to support implementation new groups.
  • Perform peer review checks on new client groups to ensure accuracy.
  • Creating administration guides and employee packages for new and existing clients.
  • Performs other duties as assigned.

Education & Experience
  • High School Diploma required and some post-secondary education.
  • Group Benefits experience such as insurance carrier, TPA, consulting house, or advisor support an assest
  • 1+ years of customer Service experience in an office or professional services environment required.
  • GBA or CEBS courses/designation an asset

The Perks

In addition to becoming part of a creative, challenging, and stimulating work environment, we also offer:
  • a competitive salary & benefits program
  • paid time off, including flex time
  • education assistance
  • Registered Retirement Savings Plan (RRSP) with employer matching
  • participation in our Happy Friday program

Want to be part of a rapidly growing company that is transforming the way Canadian's experience benefits? Apply now!

We thank everyone who applies to the Associate, New Business Services role; however, due to the volume of applications we receive, we are only able to contact candidates who have been selected for an interview.

We are currently looking for an Associate, New Business Services to join our team in Surrey, BC. The Associate, New Business Services is responsible for the implementation of new groups from start to finish while creating a WOW! Experience for our partners and clients.

Posted: November 16, 2018
Closes: January 15, 2019
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Company Info
51-200 employees

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About GroupHEALTH Benefit Solutions

In every industry there is a company that thinks, and does things, differently. In employee group benefits, GroupHEALTH Benefit Solutions® is that company. Innovative and customer-focused, we...