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AbeBooks

Migrations Billing Analyst, Migration Acceleration Services

Location
Vancouver, BC
Details
Full Time
2 days ago
Job summary
AWS Migration Services is looking for a Migrations Billing Analyst to join our team and help our customers accelerate their migrations. As a Migrations Billing Analyst, you will analyze and verify AWS migration credits, investigate credit discrepancies, and insist on the highest standards for our customers. You will answer support queries from our customers and stakeholders, ensure that migration credits are accurate, and resolve concerns in a timely fashion. You'll use SQL, BI Dashboards, spreadsheets, and internal tools to deep dive into billing & credits to find answers and resolve customer queries.

Key job responsibilities
• Deep dive into billing and credit calculations and ensure their accuracy
• Respond to credit inquiries from stakeholders
• Obtain and analyze data from tickets, SQL databases, dashboards, reports, and other sources
• Maintain the highest standards around migration credits
• Identify issues and proactively call out operational challenges
• Take on ad-hoc projects to improve processes
• Proactively troubleshoot, solve problems and escalate as needed
• Partnering with key stakeholders to define, identify and influence the development of new initiatives

A day in the life

You will work on a team where you will be responsible for verifying the accuracy of migration credits. You'll analyze billing and migration credits, respond to inquiries, and insist on the highest standards for our customers. You'll work with key stakeholders from product, business, and engineering to improve process, resolve issues, and drive the future of migrations and migration credits.

About the team
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

BASIC QUALIFICATIONS

• Excellent written and verbal English communication skills
• Strong quantitative and analytical skills
• Educational background or similar experience in Technology, Finance, Accounting or related field
• Outstanding organizational, prioritization, attention to detail and multi-tasking skills
• Knowledge of SQL language and ability to read/write basic SQL queries
• Experience working with Business Intelligence (BI) tools & Excel

PREFERRED QUALIFICATIONS

• Ability to troubleshoot technical issues.
• Basic familiarity with AWS Services and Pricing
• Strong research skills.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.
Category
Banking, Finance and Insurance Maintenance and Technicians