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Membership Advisor, MCC

Reference ID: 3251209

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Membership Advisor, MCC

Position Overview
Aon Hewitt has announced BCAA as a 2018 Canadian Gold Level Best Employer

If you are looking for an empowering and progressive place to build your career, then you've landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province. Go the extra mile and share our vision to be the most trusted organization in British Columbia, absolutely famous for doing the right thing.

What is the role?
BCAA's Member Contact Centre is looking to hireMembership Advisor.

As one of BCAA's Member-facing team members, you are a membership professional who delivers amazing Member experiences, every time. While working out of BCAA's Member Contact Center, you are a source of positive brand impressions to all BCAA Members. You create long lasting relationships with our Members by continuously driving revenue growth through consultative selling to support BCAA to be the most trusted organization in British Columbia.

What is the status?
Regular Part Time Plus

What are the hours?
20 hours or more Per Week

How many roles are we looking to fill?

Key Responsibilities Include
What you will be doing?
    •Sells, upgrades and cross-sells BCAA products and services to new and renewing Members Manages Member accounts and concerns Processes and manages Member documents •Acquires and maintains industry, product and systems knowledge

Sells, upgrades and cross-sells BCAA products and services to new and renewing Members
    •Through consultative in-person or over the phone sales, acquires new membership business and follow BCAA and AAA/CAA best practices and standards •Collaborates with BCAA or other supplier's•Reviews product terms and conditions including, but not limited to, coverages, limits and exclusions to limit errors and omissions •Creates and follows up on future business leads and upcoming renewals •Deepens Member relationships through thoroughly reviewing and renewing memberships, cross-selling other BCAA products and services and meeting prescribed BCAA and AAA/CAA Member satisfaction goals

Manages Member accounts and concerns
    •Updates Member information in applicable systems •Issues renewal memberships and Member entitlement products such as Trip Tiks (auto travel route planning), maps, tour books, camp guides, international driving permits and passport photos •Resolves Member concerns by following BCAA's Member resolution standards and meeting BCAA and AAA/CAA Member satisfaction goals

Processes and manages Member documents
    •Processes payments and follows up on outstanding payments •Issues new, renewing and makes changes to memberships •Meets all required processing standards for storage, retrieval, confidentiality, accuracy and timeliness

Acquires and maintains product and systems knowledge
    •Active learning: Keeps up to date with Membership knowledge •Maintains a working knowledge of all BCAA Membership, best practices, standards, policies and systems •Attends required BCAA training courses

Minimum Qualifications

What you bring to the role?

Minimum Qualifications
    •Completion of Grade 12 •3 to 6 months experience in a sales and service environment •Demonstrated sales productivity and selling skills •Ability to work within a fast paced team environment. Demonstrated multi-tasking skills. •Proven judgment and decision making abilities. Must be able to consider costs and benefits of potential products in order to make appropriate recommendations.•Proven critical thinking abilities. Must be able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.•Ability to meet set sales, productivity and customer satisfaction targets and objectives •Strong written and verbal communication skills. •Intermediate knowledge of MS Office Suite Products (Word, Excel, Outlook)

Preferred Qualifications
    ••1 year in a customer service or sales environment

    •Reports to Assistant Manager, MCC •Collaborative relationships with other BCAA service centres, the Member Contact Centre, Member Experience & Sales leadership team, Road Assist, Underwriting, Human Resources, Marketing and Information Services •External relationships with Members and BCAA approved suppliers and community business associates

    •Interpersonal and team relations •Service excellence•Integrity and ethical conduct •Continuous learning and innovation •Judgment, planning and decision making•Initiative

Background Check:
    •Must successfully pass a background check, which may include a criminal, credit, and credential check.


Job Status
Regular Part Time (RPT+)

Date Added

Location Name
Customer Contact Centre (Burnaby)

Location Name

British Columbia [BC]

Pay Class
Hourly plus Incentive Pay

Compensation & Benefits Overview
What BCAA offers you:
•It's not in our nature to brag but we are proud of some of our achievements that recognize great employee culture. Some of our latest awards include being one of AON Top 50 Employers in Canada - 2018 and Top 50 Employers for Young People - 2015.
•Our team members get to make a difference in the lives of our Members and their communities every day.
•We pride ourselves in being open and transparent and in empowering our people to do great work while serving our Members.
•We enthusiastically support learning and advancement opportunities for our team members.
•We are an equal opportunity employer that's committed to accessible, inclusive employment.
•We have an amazing Total Rewards Program which offers: Extended Health and Dental, Vision Care, Life Insurance, RRSP matching with company contribution to your pension, access to Incentive Programs, Team Profit Sharing, Employee & Family Assistance Program and more.
•Team members at our Home Office also get to use our Shared EV (electric vehicle) Program, have access to our subsidized cafeteria and free fitness centre.
We aspire to be one of the best places to work for those who value integrity, teamwork and community. Each of us will grow personally and professionally by doing engaging work with inspiring people.

Posted: November 13, 2018
Closes: January 12, 2019
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