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Manager - Program Office (Customer Network Implementation Capital Insights)

Vancouver, BC
Full Time
5 days ago

Join our team

Our Customer Network Implementation (CNI) team is responsible for TELUS' wireline investment, a primary return driver in TELUS' annual ~$2.9 billion in capital expenditure. We continue to focus on investments in broadband infrastructure, including connecting more homes and businesses directly to TELUS PureFibre. You and your team are directly responsible for this wireline investment. This includes collaborating to build the plan, making formal requests to senior leaders, proactively governing spend & managing risk, and aligning key stakeholders on the execution of our strategy relentlessly and with world class precision.

We are on a mission to ensure network superiority, speed and capacity for generations to come, and to create the foundation for access to future solutions like the connected home, 5G, smart cities, and our TELUS Health applications. The specific area of constant evolution and transformation you will prime provides up to the minute, high value reporting, comprehensive capital analysis and insights, as well as identification of unit cost efficiency, automation and process improvement opportunities.

Here's the impact you'll make and what we'll accomplish together

You will be accountable and responsible for:
    •Leading the comprehensive capital management and governance function for the Customer Network Implementation team •Assessing program risk and leading key strategic conversations with multiple stakeholders to quickly mitigate •Providing organizational leadership in storytelling and executive presentations to support sound capital investments •Our scorecard, ensuring alignment to our business unit and that key initiatives are driven to take advantage of opportunities and threats •Seeking out new and innovative ways of doing things; identifying business opportunities with compelling returns for TELUS, our customers, and our shareholders •Maintaining and evolving key financial processes to ensure company financial intel and compliance •Driving automation (leveraging RPA/Bots, Google Suite of programs and existing tools like Adaptive Insights) and self-serve opportunities to gather deeper insights from operational and capital data •Maintaining the team's DOMO centre of excellence and actively advocating for and championing the use of TELUS systems •Establishing a methodology for identifying and evaluating business opportunities, including process improvement, by preparing and presenting detailed business cases in a simplified decision making manner •Coaching and mentoring a team of high performers to success by taking an active role in their performance and career development


You're the missing piece of the puzzle
    •You have a Customers First passion with strong management/leadership skills and financial acumen •You have solid understanding of the telecommunication industry and TELUS' position within it •You successfully lead the development and execution of robust business cases and are capable of sharing the results with executive audiences •You lead the proactive assessment and proactively manage risks and make recommendations to senior leaders •You provide day to day leadership support to a geographically diverse team •You support weekly, monthly, quarterly, and reporting and dashboard metrics •You proactively identify opportunities, pitch them to gain support, and innovate, by nature •You have the ability to analyze opportunities to take educated shots and prioritize improvements

    •Superior understanding of telecommunication networks, business planning and large scale capital programs •Strong communication skills, including the ability to communicate ideas, concepts or complex issues in a clear and concise manner to diverse audiences •Relationship building skills, including the ability to influence and collaborate with stakeholders at all levels •Strong project management methods, principles and practices; a demonstrated ability to execute on complex projects, to ensure project timelines are met and deliverables are realized or exceeded •The ability to lead multi-disciplinary, cross-functional teams in a matrix structure •The ability to present program details, to create program dashboards, to influence peers & a senior audience, and to provide differing viewpoints in an objective manner •The ability to thrive in the face of ambiguity and complexity •The ability to prioritize in a dynamic changing environment •An interest in learning and an entrepreneurial spirit •A University degree in Business, Finance, Engineering or other quantitative discipline •An MBA or demonstrated equivalence •5+ years in a comparable field/role

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
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