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Manager, Network Services

Abbotsford, BC
Full Time
14 days ago
Job Summary:

The Office of the CIO (OCIO) comprises the IT Services (ITS) and Business Transformation Office (BTO). The unit is experiencing a period of exciting transformation and growth with the goal of improving the technology experience and service delivery to UFV’s students, faculty, and staff.

Reporting to the Director, Technology Infrastructure & Operations, the Manager, Network Services is responsible for leading and developing Network Services staff, and accountable for the operation and performance of UFV’s networks including the overall architecture, detailed design, development, implementation and operation of communications networks and infrastructures (fibre, telephony, data, wireless, VoIP, third party services, cloud connectivity, etc.); and most critically ensures UFV’s networks, as well as team knowledge and skills, adapt to meet evolving business needs and industry standards.

The Manager will oversee all procedures related to identification, prioritization and resolution of incidents, including the monitoring, tracking and coordination of Network Services functions. In collaboration with the Director, Technology Infrastructure and Operations, the Manager will develop and measure metrics that align with university goals and customer service levels. This role will work develop, implement, and oversee policies and procedures to ensure consistent service levels and quick resolutions. The Manager is responsible for resource planning, service process design, performance analysis, and developing proactive resolution and communication plans. The Manager will contribute to escalated problem resolution by support when necessary.

Please note system maintenance is usually required to be performed off-hours and major issues are responded to on a 24/7 basis. This position may be required to work at any UFV campus based on operational needs. This position will also perform other related duties as assigned.



  • Bachelor’s degree Computer Science, or Computer Engineering, or Electrical Engineering, or an equivalent combination of education and experience.
  • Experience designing and managing enterprise-wide LANs, WANs, WLANs, VPNs, VMs, virtual networks, etc.
  • Business training and/or certification (ITIL, Scrum/Agile).
  • Networking qualifications (CCNA, CCNP, CompTIA Network+, etc.).
  • Project Management training/skills: results-focused, team-oriented.
Required Competencies
  • Demonstrated knowledge of network management systems, procedures and best practices.
  • Demonstrated knowledge of telecommunications systems, procedures and best practices.
  • Demonstrated knowledge of cybersecurity practices and industry standards related to networks and telecommunications.
  • Demonstrated knowledge of fibre network design and deployment and utility agreements.
  • Demonstrated ability to architect, implement and operate data and voice networks.
  • Demonstrated ability to negotiate and proactively manage contractual agreements with external suppliers and third parties.
  • Solid relationship management and performance management skills.
  • Proven analytical and problem-solving abilities.
  • Excellent written, oral, and interpersonal communication skills.
  • Team-oriented and skilled in working within a collaborative environment.
About UFV:

The University of the Fraser Valley is located on the traditional territory of the Halq'eméylem-speaking peoples. We express our gratitude and respect for the honour of living and working in Stó:lo Temexw (Stó:lo Land; Stó:lo World). In all that we do, UFV strives to support and honour the Stó:lo peoples goals of self-determination and well-being on these lands. A commitment to Indigenization and Reconciliation is core to our institutional Vision and Integrated Strategic Plan: IYAQAWTXW — which means House of Transformation. This commitment includes the goal of centering Indigenous ways of knowing throughout our organization, recognizing our responsibilities to community, and a multi-year plan to increase the number of Indigenous faculty, staff, and administrators working at UFV.

UFV has four campus locations within the beautiful Fraser Valley in British Columbia. Recognized as one of BC's top employers, UFV offers a combination of career and lifestyle benefits. Join a team of 1,400 passionate professionals who value integrity, inclusivity and excellence. At UFV, you will serve a vibrant community, and shape the future of 15,000 students.

Indigenization, equity, and diversity are essential to our work as a university. A diverse community fosters the inclusion of voices that have been historically underrepresented and marginalized. At UFV, we are committed to recruiting a diverse workforce that represents the community we proudly serve. We encourage applications from Indigenous peoples, members of groups that experience discrimination due to race, colour, place of origin, ancestry, and/or religion, persons who identify as women and 2SLGBTQ+, and persons with disabilities. We invite applicants to complete a confidential self-identification survey as part of the application process. All questions are voluntary, with an option to decline to answer.  Information will be used to support efforts to broaden the diversity of the recruitment process, and results are not shared with the selection committee.  Inquiries about the survey may be directed to careers@ufv.caLearn more about our commitment to diversity and inclusion.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. In an effort to be both environmentally and fiscally responsible, UFV will contact only candidates receiving an interview. We thank all applicants for considering UFV for employment. Shortlisted applicants may be required to undergo a criminal record check and/ or a verification of their education credentials. 

UFV is committed to the principle of equity in employment.

Information Technology Management and Executive