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Telus
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Manager - Field Support - Customer Solutions Delivery (Burnaby)

Reference ID: SEC03651-18

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Aren't afraid to try new things and challenge the status quo?

Join our team

Working closely with our colleagues across TELUS, the Customer Solutions Delivery (CSD) team's mission is to create a connected world where our customers live and thrive. We are passionate about ensuring that we put our 'Customers First', and deliver & support our ever-evolving products and services in their homes. We are excited about technology and have a commitment to unparalleled and personalized customer service excellence.

Are you someone who?
    •Excels at building new teams, process improvement and critical thinking •Demonstrated ability to coach, foster talent and fill gaps by identifying and acting upon strengths and development areas •Passionate about inspiring and motivating your team to excellence

Here's the impact you'll make and what we'll accomplish together:

As a Manager of Field Support for CSD, you will be a leader among your peers with your ability to build & support a high performance team & culture. With your sound leadership & mentoring background you'll be a key driver in our journey towards better performance, talent attraction and retention. You will meet productivity, quality and safety needs in an excellent and effective manner. Ensuring that the needs of the various business units are delivered upon to meet customer expectations, collective agreement and organizational goals will be your responsibility. With your understanding of the technical infrastructure serviced by your team, you'll also contribute to overall customer satisfaction. You will also be involved in the community and be a representative of TELUS.

Here's how
    •Build and support an engaged, highly energized, inclusive team that inspires to give their best to our customers, fellow team members and, ultimately, our shareholders •Support your team in highlighting sales opportunities which are designed to help customers get the best of their TELUS experience •Ensure the alignment of all decision-making and business plans with the TELUS Corporate Strategy and the top priorities of the team •Facilitate on-going trainings & development of your team members while cultivating a culture of coaching and development •Manage a multi-faceted scoreboard including performance and financial expectations •Ensure all safety guidelines are followed


Qualifications:


You're the missing piece of the puzzle
    •Inter-personal skills, ability to lead a team, overcome concerns & objections as required and your ability to work collaboratively in a team environment •Bias for action & a proven ability to not only plan and delegate, but to lead and/or take the initiative to ensure that actions and projects are on track •Exceptional communication skills, succinctly and clearly present and explain tactical plans, expectations and strategy to front line team members, your peers, and your supporting executives •Talent to lead your team through a performance and incentive program that places emphasis on meeting our evolving customer needs and doing so safely •Sound analytical skills to support various business decisions or proposals •Strong technical proficiency, advanced knowledge of common consumer electronic devices and knowledge of various telecommunications technology •Experience in growing new teams, executing on change management techniques and leading large programs. •Clean and valid Class 5 Driver's License and/or other provincial equivalent

Great-to-haves
    •Knowledge of any TELUS specific applications: storage source management (SRM), Oracle Application Testing Suite (OATS), SAP •Familiarity or experience with TELUS consumer products and solutions •Diploma/degree in Management/Business or related technology discipline, and/or equivalent experience

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?



At TELUS, you create future friendly ® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Posted: January 17, 2019
Closes: March 18, 2019
Email Address:
Company Info
Size:
10,000+ employees
Industry:
Technology
Telecommunications

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About Telus

TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with $12.3 billion of annual revenue and 13.9 million customer connections, including 8.4 million wireless ...