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College of Physicians and Surgeons of BC
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Manager, Drug Programs

Reference ID: CPSBC221

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The College of Physicians and Surgeons of British Columbia has been recognized as one of BC’s top employers since 2011 and one of Canada’s top 100 employers since 2014. 

We offer an excellent working environment, opportunities for personal and professional growth, and a comprehensive benefits package.


The manager, drug programs is responsible for the oversight, management and administration of all activities of the drug programs (Provincial Prescription Monitoring Program and Prescription Review Program) in accordance with College policies and procedures, and in compliance with the Bylaws pursuant to the Health Professions Act (HPA). The manager is accountable and responsible for the design and development of appropriate change management strategies, plans, activities and tools to ensure the effective implementation and ongoing improvement of the department.

Organizational status

The College of Physicians and Surgeons of British Columbia protects the public by ensuring high standards of medical practice by licensed physicians. The position reports to the deputy registrar, health monitoring and drug programs, and interacts regularly with the deputy registrars, Prescription Review Committee, Inquiry Committee, PMP Advisory Committee and other College staff.


The manager, drug programs is accountable for the following:


  • proactively examine opportunities to improve existing processes and identify common themes, trends and synergies
  • monitor and report on key performance indicators, issues and risks, and promptly escalate where ability to adhere to deadlines is in jeopardy
  • develop policies, procedures, tools and internal controls designed to support the drug programs (Provincial Prescription Monitoring Program and Prescription Review Program) in fulfilling its mandate
  • create and manage measurement systems to track adoption, utilization and proficiency of individual processes
  • manage workflow to maintain an effective and efficient department
  • translate the department goal(s) into policies and procedures compliant with relevant legislation and ensure that the College’s regulations and requirements for the drug programs are communicated, adhered to and employed across the College
  • oversee and monitor continuous quality improvement activities for the department
  • communicate with the College of Pharmacists of BC, PharmaCare, Ministry of Health, Pharmaceutical Services Division and other internal and external stakeholders as appropriate
  • assist with the implementation, further developments and upgrades of the department’s database
  • prepare regular reports for the deputy registrar and senior management team on current activities and priorities
  • committee management
    • ensure committees are well-informed of program progress through reports and presentations
    • ensure effective management of committee resources and productivity

Supervision of department staff

  • complete probationary and semi-annual performance evaluations for staff within the department
  • coach and develop staff to their full potential
  • support the growth and development of staff through continuing education
  • promote teamwork and share appropriate information with staff in a timely manner
  • conduct regular (at least bi-monthly) department and team meetings to inform staff and ensure timelines are met

Planning and organizing

  • the workload of the manager will be a mixture of self-directed and planned activities (driven by operational objectives and the College’s strategic plan)
  • the manager is required to plan independently and manage under time constraints, ensuring consistent quality and attention to detail
  • the manager will also provide input into the development of the department’s strategic plan, which will outline the key priorities over a one- to three-year period


  • the manager will have a high level of responsibility for implementing policy and operational decisions made within the College
  • knowledge of Bylaws pursuant to the HPA must be applied to decisions made
  • knowledge of the HPA and other relevant legislation is essential

Other duties include but are not limited to

  • implement, oversee and continuously review the management and operational structure for the department
  • act as a delegated representative of the College from time to time in provincial and/or national meetings
  • develop annual departmental goals and objectives, and establish support structures to enable the achievement of these goals and objectives
  • identify, implement and evaluate initiatives and activities
  • ensure departmental budgetary compliance
  • participate and collaborate in the development and management of cross department, College-wide operational issues
  • establish systems for tracking/monitoring departmental and College issues as they relate to the department
  • collaborate with the manager, health monitoring in departmental policy development, and provide departmental participation in College policy development and review
  • perform other duties, functions, and responsibilities as assigned by the deputy registrar


Required skills and qualifications include the following:

  • bachelor’s degree, preferably in health-care administration, pharmacy or doctor’s degree in pharmacy or nursing
  • must possess five or more years of management experience, with direct responsibility for the supervision of more than two members of staff
  • ten or more years of relevant experience or equivalent combination of education and experience
  • an intermediate (advanced preferred) knowledge of Microsoft Office applications including Excel, Word and Outlook
  • strong analytical skills with the ability to seek out and offer solutions to complex compliance issues
  • solid understanding of medical regulation and processes
  • excellent leadership skills
  • exceptional organizational and communication skills, along with a keen attention to detail
  • proven ability to mentor, motivate and develop staff
  • ability to work collegially and collaboratively in a multidisciplinary environment
  • capability to multi-task within own area of responsibility and in support of other staff as required
  • ability to use initiative and take appropriate action when unforeseen circumstances arise
  • ability to apply critical thinking and problem solving skills to complex situations for improving efficiencies and effectiveness
  • ability to exercise tact and discretion when handling sensitive and/or confidential matters

Core competencies

Leadership skills

  • builds passion and commitment and guides individuals and groups towards desired outcomes by delegating and empowering
  • thinks and plans strategically
  • demonstrates a sincere interest in employee well-being
  • builds and leads effective work teams
  • builds trust with others through personal authenticity
  • leads by example, is flexible and generates results

Change agent

  • effectively leading and managing change

Communication skills

  • expresses verbal and written ideas effectively in individual and group situations
  • creates clear, concise and informative reports and correspondence
  • proactively builds and aligns stakeholders and resources to achieve goals

Risk management skills

  • anticipates, identifies and manages risk


  • actively practises self-evaluation, self-reflection and growth

The College of Physicians and Surgeons of British Columbia has been recognized as one of BC’s top employers since 2011 and one of Canada’s top 100 employers since 2014. Our goal is to attract, develop and retain highly talented employees. We offer an excellent working environment, opportunities for personal and professional growth, and a comprehensive benefits package.


All applications for this position must be submitted online at

We thank all applicants for their interest; however, only those selected for interview will be contacted.

Posted: November 23, 2018
Closes: January 22, 2019
Email Address:
Company Info
51-200 employees
Health Care
Public Administration

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About College of Physicians and Surgeons of BC

The College of Physicians and Surgeons of British Columbia regulates the practice of medicine under the authority of provincial law. All physicians who practise medicine in the province must be reg...