Manager, Development and Operations

Overview

Are you an IT leader with an agile mindset and DevOps experience who is passionate about delivering value to your clients? Are you comfortable working with executives, business stakeholders and technologists? Do you strive to be an effective leader, mentoring and supporting your team and promoting strong service-oriented values? Do you have hands-on experience in the delivery of programs and projects? We are looking for a Manager, Development and Operations to manage the day-to-day development and operational activities with their teams within the Innovation & Technology (I&T) Division in accordance with best practices, policies, and standards of WorkSafeBC.

In this role, you'll work under the direction of the I&T Director of Enterprise Development and Operations (EDO) and will be responsible for programs delivery, business applications development, and operational stability of the province-wide 24x7 business applications, promoting and implementing processes, including those that take advantage of the cloud and automation as well as ensuring security is foundational as part of solution delivery.

How you'll make a difference: As a Manager, Development and Operationsyou'll be using leading-edge technology to help connect British Columbians to healthy and safe workplaces.

Where you'll work

At WorkSafeBC, we offer a model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position.

In this role, you will work primarily from our Richmond office, with some flexibility to work from your home in B.C.

What you'll do

• Collaborate with the leadership, Architecture, Common Engineering, Delivery and Security teams to define and implement quality and secured applications including an action-oriented application modernization strategy that is aligned with business objectives.
• Provide oversight to programs by providing structure, guidance and support to allow teams to achieve their goals and objectives.
• Ensure the application cloud services are optimized and cost-effective, supporting automation, monitoring and reflecting changes to business needs and demand volume.
• Demonstrate problem solving through problem/risk identification, innovative thinking, and mitigation with data to support decision-making.
• Work with the Director, Enterprise DevOps, Andre Kaminski, to develop organizational strategic goals, priorities and roadmaps based on both industry maturation, WorkSafeBC strategic objectives and Innovation & Technology progression.
• Build and maintain relationships with our business partners (Product Managers, Product Owners, other stakeholders) to ensure business priorities, technical stability and business concerns are understood and addressed.
• Working with the Delivery Service Reliability Engineering team (SRE) the incumbent will ensure consistency of the processes concerning the reliability, availability, and performance of the systems and applications, including observability, incident management, monitoring, automation and on-call rotation.
• Work with the Platform teams, Release Train Engineers, Solution Architects, Product Managers and People Development Managers to improve processes, including prioritizing technical debt, ensuring they are managed at an acceptable level.
• Assist in budget preparation and monitor forecasts and spending, including, together with FinOps and Platforms, monitoring Azure spend for applications for which you are responsible.
• Monitor the number of issues or technical debts per product, identifying those requiring modernization to reduce support efforts.
• Manage the operations of the various staff, contractors and service providers reporting to the incumbent in order to ensure efficient and effective delivery of services to internal and/or external customers.
• Represent or stand in for the Director, Enterprise DevOps when required.

Is this a good fit for you?

The ideal candidate will have:

• Delivery experience - supported by proven track record in successfully overseeing projects, programs and/or product deliveries.
• Technical expertise - a strong foundation in technical disciplines like Cloud Computing, especially Azure, and software delivery processes.
• Team management and leadership experience - guiding and managing medium to large teams.
• We're looking for someone who can: Grow their team through solid knowledge of Azure, Agile, DevOps and SAFe, knowing when and how to adapt to delivery effectively for WorkSafeBC.
• Drive, through a passion for improvement, the work environment to effectively and efficiently deliver and support our stakeholders, while monitoring and adjusting as we learn.
• Promote a service-oriented approach in providing services to external and/or internal customers. Identify, follow up, and/or respond to clients' needs and areas of concern, taking appropriate action to quickly resolve issues.
• Participate as a member of the management team of the Division in business planning activities and provide input into changes and initiatives. Work closely with other Divisional and/or WorkSafeBC managers in planning, program development or operational activities.
• Manage and direct assigned staff in maintaining high levels of service and in achieving Divisional priorities and objectives. Hire, orient, evaluate, discipline, and terminate staff as required. Assign work, set performance goals and provide feedback, coaching and developmental planning to support and motivate staff in meeting expectations.
• Ensure that WorkSafeBC and Divisional policies, procedures and standards are appropriately implemented within assigned area. Provides advice, guidance and direction to assigned staff and others on plans, processes and operational matters relating to areas of responsibility.
• Manage the financial resources within the allocated budget. Plan, develop and administer annual operating budget for the assigned area. Monitor ongoing financial reporting, investigate variances, and take corrective action as required.

Your background and experience

• Bachelor's degree in information technology, Engineering or Computer Science.
• A minimum of5 years of directly related management experience.
• Certifications in Azure, Agile, DevOps and SAFe are assets.

We'll consider an equivalent combination of education and experience.

Important to know

Before we can finalize any offer of employment, you must:

• Consent to a criminal record check and successfully meet the criminal record clearance.
• Confirm you're legally entitled to work in Canada

WorkSafeBC's COVID-19 Employee Mandatory Vaccine Policy (the "Policy") is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What's it like to work at WorkSafeBC?

It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover who we are .

Our benefits

As a member of our team, you'll have access to services and benefits that help you get the most out of work - and life. Along with a competitive salary, your total compensation package includes:

• Defined benefit pension plan that provides you with a lifetime monthly pension when you retire
• 4 weeks of vacation in your first year, with regular increases based on years of service
• Benefits package that includes customizable options for health care and dental benefits, additional days off, and a health care spending account
• Optional leave arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)

Learn more: Find out what we offer .

Salary: $124,081 - $150,758/annually

Want to apply?

• Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.

We encourage all qualified applicants to apply . If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.

Category

Information Technology