Regular Full-Time 1.0 FTE Location:
101 - 808 Nelson Street, Vancouver, BC V6Z 2H2Join our team
TELUS Health Care Centre (THCC) is looking for a Manager, Clinical Operations to support our Vancouver Centre Mental Health Centre of Excellence. Within this role the Manager, Clinical Operations will play a key role in our team environment; primarily accountable and responsible for the entire day to day clinic operations.Here's howAs part of the team, you'll be responsible for:
•Planning, leading and managing day-to-day clinical and client services operations;
•Maintains client services quality assurance (QA), ensuring the organization's standard of service is consistently delivered by monitoring reception, appointment booking, referral processes, correspondence, timely client communications & client survey satisfaction;
•Provides recommendations on budgets, processes, and staffing decisions;
•Confirming delivery of quality medical care and unparalleled standards of client satisfaction; leading team members effectively; and co-developing and implementing health programs;
•Guiding and preserving the care model and principles; facilitating clinical and service excellence by creating a culture of accountability, teamwork and collaboration;
•Managing the recruitment, onboarding, and performance management of client services staff;
•Leading the development and implementation of clinical programs using strong collaboration skills;
•Creating a "buy-in" for new clinical services and programs and translating from vision into detailed clinical operations;
•Modelling a professional attitude that strives for exceptional client and team excellence, thus leading by example
•Collaborating with all teams to achieve quality of care, service and organizational objectives, consistently demonstrating integrity, transparency, and empathy;
•Driving innovation and fostering a culture of continuous improvement;
•Continuous evaluation and review of all operational processes and procedures to identify and recommend improvements;
•Being viewed as an influential agent of change, encouraging and supporting team members to find solutions while inspiring leadership, skills acquisition and professional growth;
•Mentoring, coaching and developing team members with a philosophy of trust, empowerment and appreciation; Leading teams providing coaching, development and mentorship in day-to-day activities and responsibilities and providing on-going support and guidance to the team as necessary;
•Establishing a positive, healthy and safe work environment that exudes a passion for wellness and a genuine desire to help others;
•In partnership with People & Culture; building, leading, and managing a team diverse team, including talent decisions, performance management, resource management, work allocation, and career progression;
•Respecting individuals and their rights regardless of race, religious beliefs, color, gender, physical and / or mental disability, marital status, family status, economic status, education level, age, ancestry or sexual orientation;
•Safeguarding and sustaining the organization's mission, vision, goals and values Qualifications:You're the missing piece of the puzzleExperience / Knowledge:
•Seven (7) plus years of progressive management experience (relevant experience in healthcare, private clinics, hospitality or other pertinent service industry preferred)
•Experience in mental health care is preferred
•Demonstrated and established robust business acumen
•Proven leadership skills including: team building, results driven, accountability dexterity, and the strength and aptitude to empower others
•Exceptional presentation, written and verbal communication competence
•Team player capable of interacting professionally with all staff and clients with a "can-do" approach
•A sincere passion for health and wellness, genuine compassion and a desire to help others
•Current driver's license which allows you to travel between clinics Skills and Abilities:
•Responsible and committed to customer satisfaction and quality assurance
•Must be professional and respect confidentiality at all times
•Strong communications, both written and oral
•Strong leadership skills
•Experience with EMR an asset Professional / Designation Certification:
•Bachelor's degree in Business Administration, Healthcare Administration or Health Sciences
•Relevant graduate degrees an asset Work Conditions / Physical Requirements:
•You will be required to work in a multi-disciplinary clinical setting
•Typically, you would work office hours however; some flexibility may be required to accommodate service requirements for the operation
•You will be working in an office environment, which may require extended periods of time completing computer related work as well as standing for performing the lab related tasks
•You will work an eight hour day with an additional minimum of half hour for lunch
•You may be required to travel for meetings and centre support
•Team of 6 to 12 mid-level management direct reports Who is TELUS Health Care Centre (THCC)?
We're a national network of renowned medical professionals dedicated to identifying health risks, inspiring positive lifestyle choices and improving patient outcomes. Our commitment: Better healthcare options for everyone. We are leveraging the power of technology to provide Canadians with better health outcomes. Connecting health teams, streamlining workflows, and empowering patients to manage their health are just some of the ways our digital solutions promote collaboration and efficiency.
We are looking for enthusiastic, customer service minded individuals who want to work in a collaborative, friendly and supportive environment.Thank you!
We thank all applicants for their interest, however, we will only contact with those selected for an interview.Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly ® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.