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ACL Services
ACL Services Logo

Manager, Analytics Adoption

Reference ID: o23p5fwj

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Vancouver, BC
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Full Time
Job Category icon
Customer Service and Support


Description

ACL is looking for a new member for our Analytics Adoption team to drive successfully engagements with our customers. At first, working at a software company might not seem like an obvious career choice, so why work here? It'll take a bit to explain, but trust us, it's worth it...

Young At Heart

We are a 30-year-old company that moves like a startup. It's the best of both worlds. We have huge customers (89% of the Fortune 500), impressive revenues, and are not worrying about our next funding round. At the same time, we're creating new SaaS products with the latest and greatest technologies, inventing new things, and doing so rapidly .

We are helping to change the world for the better

Our Customer Success team is lucky enough to work with some of the largest brands in the world. And we are helping them to make our world a safer, happier and more ethical place. Our software has helped a federal agency track down missing children, help companies avoid vendors that use child labour, and even help banks find patterns that suggest terrorists, drug dealers or other criminals. Talk about having an impact!

We have an awesome team

Our Customer Success team is made up of pros with a wide variety of skills - from Consultants with in-depth domain experience, to Customer Intensity Specialists that make it their mission to ensure our clients are successful. The common thread with our entire team is a desire and passion to do whatever it takes to ensure our clients are the most sought-after within their own organizations. This includes painting a vision of how our data-driven software can give them insights into their business as it relates to GRC.

Not your typical career

Many candidates in the accounting, audit, or GRC industry have never imagined working for a tech company. From project and client management, to sales and software design, we have so many unique opportunities that will lead to a challenging and rewarding career path. Add an awesome HQ space, fun team events, community involvement and volunteering, and driving the company Torino (seriously), how can you not take the plunge into tech?

We are Damn Proud of our Work

We have been awarded more GRC 20/20 Innovation awards than any other vendor. We are recognized by industry analysts such as Gartner and Forrester. We have been awarded top employer awards and team awards in Canada. Our trophy case is getting crowded thanks to the awesome team at ACL.

But enough about us. We take recruiting seriously at ACL. Our team is awesome and we are picky about adding more awesome people.
We think you'll be our ideal new team member if you are:

A Consummate Professional Services Leader

You are passionate about technology, creatively and commercially driven, and fully committed to a beautiful customer experience. With your background in data analytics in the realm of audit, business assurance, and operational efficiencies, knowledge of governance, risk & compliance, you are able to inspire a team with your commercial and technical passion. You love working with C-Level executives at big companies and painting a vision where Data-Driven GRC technology can best serve the needs of business.

You take your starring role within ACL's global Customer Success Organization by leading customer adoption project teams to drive adoption of ACL's Data-Driven GRC solutions, and supports business development activities across a mix of priority commercial and public sector accounts.

A Savvy Seller

You love the thrill of the hunt, so you are ready to assist sales and solution consultants in pre-sales activities, to develop the overall solution, provide effort estimates, pricing, Statement of Work and other legal documentation to help close those big deals. You also assist in other support request from sales and solution consultants to help business development and provide proper guidelines and advice for how to best speak to our customers. You provide the insight that helps us speaker their language.

A Technology Adoption Evangelist

You let your passion for technology rub off on our customers while leading key enablement projects with members of the Analytics team as resources for delivery. You are a keen project manager: providing timely update of budget and progress both externally and internally; guiding on-time, quality delivery of adoption milestones; and identifying potential risks with current portfolio and mitigate along with other resources within the company. You know how far a positive, smooth implementation experience goes to ensuring long-term customer success.

An Operations Pro

You know your way around a high-functioning team. You assist with resource management and mobilizing the proper team resources to move projects and backlog along for consistently awesome deliver. You provide oversight for project delivery to prevent project budget and timeline overrun because you know how valuable our customers' and the teams' time is. And you dabble in timesheet approval and reminders to team for timely submission because, hey, it's got to get done.

A People Person

You love your customers and your team. Your passion for helping our customers succeed is matched only by your passion for helping your team succeed. You are a coach for other team members, helping them improve and develop their skills. You consider yourself an ambassador for your organization and actively participate in recruitment, through interviewing, attending events, and sharing the word about ACL. You also ensure that the people around you feel heard, cared for, and supported to ensure that they grow with in ACL, while you foster an innovative & inclusive team-oriented work environment.

We think the right person for this role while have many of these qualifications and qualities:
  • At least 7 years' experience working in Data Analytics in the setting of Internal Audit, Operational Excellence and Business Assurance for a public accounting firm, professional services firm or within industry
  • Experience with internal controls, risk assessments, business process and internal IT control testing or operational auditing desired
  • Experience with governance, risk and compliance (GRC) methodologies, tools and enablers desired
  • Solid understanding of risk measurement and quantification techniques
  • Experience of successfully leading team or department-level process change
  • Proven skills as a project manager on multiple full life cycle implementations
  • Experience in capturing business requirements and converting business requirements into functional and technical specifications
  • Adept at implementing technology-enabled business solutions for clients as part of a high-talent team
  • Experience in client management and business development within those clients
  • Degree in business, accounting, finance, computer science or a related discipline
  • CPA/CA, CIA, CISA, CMA, RICS APC, PMP or other relevant certification desired
  • Exceptional communication and presentation skills including great public speaking skills
  • Excellent leadership, teamwork, and client service skills
  • Possess creative and disciplined problem-solving techniques, a strong sense of urgency, attention to detail
  • Unyielding, customer-intensive focus
  • Ability to travel up to 50%

Does this sound like you?

Then we want to talk! Apply now and let us know why you're excited about this role. We're pretty passionate people and we're looking for the same - show us you care.


Posted: September 13, 2017
Closes:October 5, 2017