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Mainframe Operations Manager - Console Operations / Production Services

Vancouver, BC
Full Time
5 days ago

Lead, manage, and direct the implementation of operations and production control process

Join our team

Lead some of the brightest mainframe experts in Canada, as your team cares for the mainframe cloud's infrastructure that supports our customer's mission critical applications. This team provides support for Mainframe services for both TELUS and TELUS external customers.

This is a fast paced environment with monthly changes to maintain the environments, and you will work with your team to ensure these changes are reviewed and successfully implemented.

Here's how
    •Engage with customers on a weekly basis, ensuring SLAs are met •Work with team to ensure environments are maintained through monthly changes •Manage a 100% remote team, providing required support on a daily basis, as well as during off-hour escalations and/or urgent issues •Work to expand the number of customers on the Mainframe Cloud environment •Work creatively to onboard customers and develop a long term vision, ensuring the cloud is built for future growth •Ensure high engagement levels with team members and external customers •Work with team members to set quarterly goals and conduct performance reviews •Contribute to the overall capital planning for the Mainframe Cloud and work with other leaders to manage annual maintenance costs (software and hardware) •Work with team members to manage the hardware components of the Mainframe Cloud •Work with our TELUS International partner to expand the Cloud into the US and expand the customer base in Canada


You're the missing piece of the puzzle
    •You enjoy connecting, motivating and inspiring people to achieve results •You have an exceptional ability to lead, coach and develop a team of experienced project management and business analyst professionals, fostering high performance through strong team engagement and collaboration •You are comfortable with technology and participating in discussions about technical issues, asking questions to drive understanding and alignment •You understand how to build the trust and confidence in our platforms and our team •You are able to influence all levels of management including cross-functional teams and senior executives •Drive a culture of change and continuous improvement •You are committed to your exceptional attitude towards working in a team and being collaborative in all aspects of work •You thrive in continuously changing and dynamic environments •You are recognized for your exemplary self-discipline and organization skills •You are a highly curious with a passion to understand why we operate the way we do and a desire to drive continuous improvement •Known to be a strong communicator who inspires and influences others, with an ability to communicate technical concepts and ideas to non-technical audiences at all levels •You leverage creativity and flexibility to resolve complex business problems •Ensure our team is delivering on time, within budget and helping to ensure that the business benefits of the system changes are realized •Cultivate a culture of business ownership and engagement within your team

    •7+ years of experience in IT operations •Bilingual (English/French) •University degree and/or equivalent combination of experience and education •ITIL, Lean Six Sigma certification •Technical and analytical skills, using judgment when making and owning technical decisions •Understanding of z/OS and LPAR deployments on IBM Mainframes •Google Suite, Excel skills, and Microsoft Suite of applications •Ability to utilize client specific reporting tools to extract data metrics •Ability to collaborate with a variety of diverse groups and team (internal / external) to effectively introduce and implement change in the work place •Demonstrated excellent verbal and written communication skills, and effective presentation skills •A deep understanding of IT operations best practices including operations and batch control process

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability -your unique contributions and talents will be valued and respected here.
Operations and Logistics