Provide exceptional customer service, surpassing expectations
Coordinate ground logistics and movement of product to ensure it arrives on time and in excellent condition
Create freight quotes, process and track orders
Interact with vendors and work collaboratively to ensure the customer receives the product
Create bill of ladings and customs documents
Process claims, maintaining a high level of customer satisfaction
Audit freight invoices and approve for payment in a timely manner
Interact with customers via live chat
What You’ll Achieve
Positively impact Net Promoter Score (NPS) by providing exceptional customer service
Build trust and strong relationships both internally and externally
What You’ll Need
1-2 years experience in customer service. Logistics background preferred
Exceptional problem solving skills
Ability to clearly set customer expectations
Strong organization skills and the ability to prioritize and meet deadlines
University degree in business or a related field
Logistics experience an asset
What You Must Have
An audacious spirit that embraces uncertainty and challenges with enthusiasm
High levels of integrity and a commitment to do what you say you are going to do
Strong entrepreneurial spirit that has grit, determination and challenges the status quo
High degree of empathy and the ability to see other’s perspective
Strong sense of curiosity and the desire to learn and get better everyday
A little more about us…
BuildDirect is reinventing the home improvement industry with the first artificial intelligence (AI)-driven technology platform for heavyweight products. The BuildDirect platform includes two core business units:
BuildDirect Marketplace: An online marketplace that offers Homeowners and Pro Buyers the ability to purchase heavyweight home improvement products direct from Sellers and receive efficient direct-to-home (or jobsite) shipping of those products.
Gateway Supply Chain: The first anywhere-to-the-home supply chain for heavy and bulky goods that equips manufacturers, distributors and retailers with efficient and cost-effective shipping solutions to move their products from anywhere in the world, to locations across North America.
The platform is powered by proprietary AI, machine learning, and predictive analytics that drives robust efficiencies for the innovation of heavyweight product services, distribution, and sales across buyers, sellers, shippers, and everyone in between.
BuildDirect is headquartered in Vancouver, British Columbia with warehouse locations across North America.