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Logistics Coordinator

Reference ID: oeGc9fwZ

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What You’ll Do
  • Provide exceptional customer service, surpassing expectations
  • Coordinate ground logistics and movement of product to ensure it arrives on time and in excellent condition
  • Create freight quotes, process and track orders
  • Interact with vendors and work collaboratively to ensure the customer receives the product
  • Create bill of ladings and customs documents
  • Process claims, maintaining a high level of customer satisfaction
  • Audit freight invoices and approve for payment in a timely manner
  • Interact with customers via live chat

What You’ll Achieve
  • Positively impact Net Promoter Score (NPS) by providing exceptional customer service
  • Build trust and strong relationships both internally and externally

What You’ll Need
  • 1-2 years experience in customer service. Logistics background preferred
  • Exceptional problem solving skills
  • Ability to clearly set customer expectations
  • Strong organization skills and the ability to prioritize and meet deadlines
  • University degree in business or a related field
  • Logistics experience an asset

What You Must Have
  • An audacious spirit that embraces uncertainty and challenges with enthusiasm
  • High levels of integrity and a commitment to do what you say you are going to do
  • Strong entrepreneurial spirit that has grit, determination and challenges the status quo
  • High degree of empathy and the ability to see other’s perspective
  • Strong sense of curiosity and the desire to learn and get better everyday

A little more about us…

BuildDirect is reinventing the home improvement industry with the first artificial intelligence (AI)-driven technology platform for heavyweight products. The BuildDirect platform includes two core business units:
  • BuildDirect Marketplace: An online marketplace that offers Homeowners and Pro Buyers the ability to purchase heavyweight home improvement products direct from Sellers and receive efficient direct-to-home (or jobsite) shipping of those products.
  • Gateway Supply Chain: The first anywhere-to-the-home supply chain for heavy and bulky goods that equips manufacturers, distributors and retailers with efficient and cost-effective shipping solutions to move their products from anywhere in the world, to locations across North America.

The platform is powered by proprietary AI, machine learning, and predictive analytics that drives robust efficiencies for the innovation of heavyweight product services, distribution, and sales across buyers, sellers, shippers, and everyone in between.

BuildDirect is headquartered in Vancouver, British Columbia with warehouse locations across North America.

Posted: January 18, 2019
Closes: March 19, 2019
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Company Info
201-500 employees

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About BuildDirect

Founded by Jeff Booth and Rob Banks in 1999, BuildDirect Technologies is a privately-held Canadian technology company that is knocking down walls, changing the foundation and building a smarter, si...