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Telus

Learning Specialist - TELUS Health

Location
Toronto, ON
Details
Full Time
6 days ago

Join our team

Are you a driven and personable individual, who enjoys helping people learn new technology? Are you highly organized and like to travel? Then you may be a fit with our Pharmacy Learning Specialist Team! We are a close-knit group of professionals with a focus on efficiency and positive customer experiences.

Here's the impact you'll make and what we'll accomplish together

As a Learning Specialist, you will use your technical expertise to work with new and existing pharmacy customers during their period of transition onto a TELUS pharmacy software solution and provide robust support and training. You will work with minimal supervision and guidance and use your strong analytical and communication skills and attention to detail to ensure pharmacy professionals are effectively and efficiently trained, contributing to positive health outcomes for patients across the country.

Here's how
    •Use in-depth knowledge on settings, configurations, add-on modules, and pricing to ensure stores are maximizing the efficiency of their pharmacy application •Maintain organized, detailed documentation for training assignments, and submit required paperwork on time •Deliver training events and learning solutions using all mediums including onsite, e-learning, virtual facilitation, and blended •Travel across Canada to provide onsite training and project support, ensuring appropriate travel arrangements to allow for prompt scheduled arrival at pharmacies •Contribute to and maintain training materials to ensure documentation is current and relevant given market changes and evolution •Identify and escalate issues quickly through appropriate channels


Qualifications:


You're the missing piece of the puzzle
    •Proven expertise using the Kroll and Ubik pharmacy applications •Bilingual (English and French) •Experience working in a pharmacy environment •Strong interpersonal and communication skills •Strong problem-solving and analytical skills •Excellent organizational and time-management skills, with demonstrated punctuality and reliability •Ability to work independently and with minimal direction, and is flexible to change and resilient to stressful situations •Exhibits a strong desire to succeed and focuses on the best interest of the customer •Has a valid driver's licence, has unlimited access to a vehicle, and can legally rent a car in all provinces and territories

Great-to-haves
    •A demonstrated knowledge in troubleshooting Kroll software issues •Experience in adult education or in designing training programs •Experience working with other pharmacy solutions or tools •Familiarity with Salesforce

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability -your unique contributions and talents will be valued and respected here.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
Category
Health Care