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Launch Specialist

Reference ID: launch-specialist-2

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We are looking for a tech-savvy, energetic, relationship builder to join the Customer Success Team as a Launch Specialist! The successful candidate will help us to ensure that our customers are set up for success using our online reservation platform.  This role is a perfect match for someone who wants to combine their technical expertise with their amazing customer service skills!

Qualities we look for
  • You are relentlessly driven, self-motivated and goal-oriented.

  • You don’t wait for someone to hand things to you – you pitch it, plan it and execute it.

  • You know that opportunity is often disguised as hard work.

  • You are empathetic and quickly able to establish rapport in a variety of settings.

  • You are professional and ethical at all times.

What you are responsible for
  • Become a product expert and ambassador for Checkfront, focusing on 100% customer satisfaction

  • Onboard new customers to ensure that they are prepared to go live and achieve long term success with our online booking application

  • Plan and execute working solutions to configure back-end structure of accounts, based on thorough scoping of customers’ business requirements

  • Deliver high-quality live training sessions in one-on-one or group settings, via webinar or in person

  • Provide technical support and project management throughout the project launch period

  • Support our Sales team with requirements scoping / discovery calls

  • Collaborate with Account Managers and/or the Support team to prepare for seamless account handoff during and after launch

  • Track and analyze trends from customer questions, comments, concerns - prepare feedback for Customer Success Manager on trends

  • Create and maintain process documentation / templates

  • Other related duties as assigned by Customer Success Manager

What you bring with you
  • Diploma or certificate in business or computer technology, or equivalent experience

  • 1-3 years working in a technical support or similar role

  • Excellent organization and time management skills

  • Advanced troubleshooting and problem-solving skills

  • Positive customer-oriented attitude

  • Passion for learning and understanding technology

  • Ability to thrive in a deadline-oriented environment

Bonus points if you have
  • Experience using SaaS tools including, but not limited to: Zendesk, JIRA, Google Apps

  • Proficiency in WordPress, Joomla, and other CMS integrations such as Squarespace, Wix, etc.

  • Exposure to payment gateways (Paypal, Stripe, Authorize.net, etc) an asset

  • Understanding of HTML, CSS and exposure to programming languages

  • Fluency in other languages


Posted: November 5, 2018
Closes: January 4, 2019
Email Address:
Company Info
Industry:
Technology

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About Checkfront

One of Canada’s top SaaS startups. We have a dedicated and diverse customer base that operate the most interesting businesses in some of the most amazing places around the world.