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Sierra Systems

Knowledge Manager - Service Delivery.

Vancouver, BC
Full Time
4 days ago
Req ID: 105966

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Knowledge Manager - Service Delivery. to join our team in VANCOUVER, British Columbia (CA-BC), Canada (CA).

Job Function - Day to Day

Manage and coordinate all of the day-to-day Knowledge Management process activities.

Define knowledge categories

Review submitted knowledge articles to validate the content is accurate and that the quality standards are respected

Obtain appropriate Subject Matter Expert (SME) validation, where needed

Identify new content and/or solutions needed to support the end users' needs

Encourage people to contribute knowledge articles

Create and maintain knowledge templates

Pin important knowledge articles to appear at the top of search results

Gather and report on process metrics

Drive the efficiency of Configuration Management, including developing and maintaining relevant processes and procedures

Basic Qualifications:

Minimum 8+ years of experience across various ITIL Process/discipline with the IT Industry.

Minimum 5 + years of experience in Knowledge Management Process.

Degree: Bachelors in any stream or equivalent work experience

Certification : Mandatory ITIL V3 Foundation, good to have ITIL 4 Edition Foundation

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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