Junior Support IT Technician

Nova-Tek Innovations is expanding our Okanagan IT team and has an immediate opening for a Junior Support IT Technician. We are seeking an individual with great people skills that is initiative-taking and has the right attitude to learn in a fast pace and growing environment. This position will have a supervisor; however, you must have strong self-drive to provide client support, day to day helpdesk, troubleshooting, and assisting Senior IT Technicians. The candidate must have their own transportation (vehicle) as traveling to various locations is required.

ESSENTIAL DUTIES WILL INCLUDE, BUT NOT LIMITED TO:

• Providing helpdesk support to queries via email, in person, or/and phone
• Ability to support multiple clients with various systems
• Ability to document workflows and processes
• Ability to troubleshoot printer issues
• Ability to join computers to domains
• Basic network troubleshooting, adding network/USB printers to computers
• Basic understanding of a domain and workgroup environments
• Manage VoIP telephone systems

SKILLS AND QUALIFICATIONS:

• Certificate or Degree in IT, or related field
• Have an interest in technology and a willingness to learn
• Knowledge and understanding of various computer hardware and troubleshooting techniques
• Proficiency in Word, Excel, Outlook, and Office 365
• Excellent communication skills both written and verbal
• Maintain and monitor the help desk ticketing system
• Assist in server and network management support
• Ability to lift heavy objects up to 50lbs
• Ability to work independently and to be initiative-taking
• Other projects and tasks as assigned
• Valid Class 5 Driver’s License as this position will require daily site-to-site travel

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