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IT Support Specialist

Reference ID: 2018-3147

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Job Description

At Avigilon we are helping solve some of the biggest challenges around safety and physical security by developing advanced artificial intelligence (AI) technologies and products that are used to help keep people, businesses, and cities around the world safer. Avigilon, a Motorola Solutions company, designs, develops, and manufactures advanced AI, video analytics, network video management software and hardware, surveillance cameras, and access control solutions that help change the way people interact with their security systems.

Founded in 2004 in Vancouver, Avigilon has been a driving force behind the security industry's AI evolution and has continuously been a company that stands for innovation and growth. At Avigilon, you will find a culture of thought-leaders who are passionate about creating exciting new solutions for security and surveillance. We seek problem-solvers who are eager to rise to the challenges of a continuously evolving technological industry, and those who want to make an impact of the safety of people and businesses globally.

Reporting to the IT Support Manager, Avigilon is seeking a capable, dynamic, experienced, and highly qualified IT Support Specialist to be a key member of our IT Support team. This role will be responsible and accountable for supporting Avigilon's internal staff as well as key aspects of Avigilon's corporate IT assets and ensuring availability.

Scope of Role / Prime Accountabilities:
    • ServiceDesk and deskside client support • Windows / MAC desktop support • Onboarding and Offboarding users, ensuring no follow-up issues • Triage incidents in Ticket Management system • Maintain Active Directory objects as per standards • Manage Ivanti Endpoint Management software and generate reporting, as needed • Maintain Windows images for deployment using Ivanti Endpoint Manager • Ensuring desktop operating systems and applications are patched to current levels • Voice, telephony, video conferencing support • Maintain hardware inventory • Follow ITIL / infrastructure process, standards and create documentation • VPN / remote connectivity troubleshooting • Incident Management and documentation • IT Projects participation, as required • Producing procedural and support technical documentation • Maintaining and developing assigned technologies

Responsibilities include:

    • Monitor, develop, maintain and troubleshoot assigned technology systems in an SME capacity • Provide frontline support as an SME • Ensure required high availability of all corporate IT assets that are supported by the IT Support Team • Ensure existing infrastructure supports organizational business requirements • Drive continuous improvement and best practice administration and support of key assigned corporate IT Service Desk areas and o ther assignments as required • Ensure formal SLA's that meet business requirements are adhered to • Participate in on-call rotation and be generally available for after-hours support in a best effort capacity • Ensure incident response and management protocols and process are effectively and consistently followed • Ensure high quality on time completion of all support services and verbal commitments; Provide effective oral and written status updates and presentations • Ensure support tickets are closed in a timely manner and appropriate resolutions are documented within the incident ticket • Ensure security measures, systems, controls and policies to protect corporate assets, systems and intellectual property are adhered to • Ensure effective and accurate IT asset tracking and management • Proactively identify and effectively communicate and package systemic IT related issues and problems requiring root cause analysis and solution development • Create descriptive and professional user software and other installation documentation which is end user friendly, intelligible and well packaged • Ensure new hire onboarding is executed flawlessly with no follow-up support issues

Qualifications:
    • Degree or diploma in a related Infrastructure / IT area or discipline or equivalent experience • Minimum 3 years of experience as a successful IT Support Specialist in high performing corporate infrastructure environments • ITIL, MCP, A+, N+ certified preferred • In-depth experience with broad scope of IT support domain areas and technologies • A highly effective hands-on practitioner with clear track record of successful delivery • Proven ability to troubleshoot, identify and remediate issues in an effective timely manner • Experience in a manufacturing environment would be an asset • Some travel may be required

Technical Skills:

    • Windows 7 / 10 / 2012 • Active Directory and Group Policy Management • ITIL ServiceDesk & Change Management • LANDesk/Ivanti or similar Service Management tool

Perks and Benefits:

As a full-time employee at Avigilon, you are eligible to receive a comprehensive benefits package which includes MSP, extended health, dental, and medical insurance while travelling. You will also receive a health spending account to cover additional healthcare costs, such as vision care, RMT and chiropractor visits.

We believe that diversity spawns innovation - the more diverse our employees are, the more ideas and talents we have to excel as a leader in the technology sector. If you would like to be part of a dynamic team of people who are ambitious, focused, and hardworking then we look forward to meeting you!


Posted: January 11, 2019
Closes: March 12, 2019
Email Address:
Company Info
Size:
501-1000 employees
Industry:
Technology
Security

Connect with employer:

About Avigilon

Avigilon (TSX: AVO) is defining the future of the security industry through innovative, end-to-end solutions. Delivering the world’s best technology, Avigilon’s industry-leading HD network video ma...