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Doctors of BC
Doctors of BC Logo

IT Support Specialist

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Vancouver, BC
Job Type icon
Full Time
Job Category icon
Health Care
Information Technology
Non-profit


THE TEAM: Information Technology and Infrastructure 

The Information Technology Department provides IT-related strategy, applications, infrastructure, and support services to the Doctors of BC. The Information Technology Department is responsible for the maintenance and smooth operation of all networks, voice, computers, audio/video, access control, software development and datacenter facilities both inside and outside the Doctors of BC Offices. 

The Information Technology team provides both hardware and software support as well as operational training and guidance to over 225 Doctors of BC team members working around the province. Team members have access to a variety of tools such as email, web applications, unified communications tools and resources to enhance their work experience.                                                                                                   

THE JOB: IT Support Specialist

Reporting to the Director, IT, the IT Support Specialist is responsible for providing prompt, courteous and effective technical support to Doctors of BC staff and members of the organization. The incumbent will have a working knowledge of network infrastructure pertaining to computers, networks, peripherals and audio visual equipment.

WHAT SUCCESS LOOKS LIKE

  • Provides technical support to staff regarding network, email and product related issues giving day-to-day support to Doctors of BC staff on the use of Doctors of BC network resources, and assistance with web browser issues involving access to external websites.
  • Give hands-on /telephone support directly to users regarding all network application and usability problems that may arise, identify the problem, determine solution and maintain contact with users during the resolution process.
  • Ensure end user problems are responded to quickly and effectively, reviewing more complex problems with the team to ensure appropriate measures are taken.
  • Scanning for potential problems, objectively analyzing and understanding why problems occur and generating creative and practical solutions as well as recommendations regarding technical support procedures.
  • Sharing knowledge and providing training to other employees on products and technical procedures.
  • Responsible for ensuring the smooth operation and day-to-day maintenance of Doctors of BC hardware and software, ensuring that equipment is maintained, liaising with manufacturers and initiating calls for emergency maintenance as necessary.
  • Repairing and replacing hardware as required and installing and configuring new hardware (network, printer and server hardware).
  • Performing backup of all systems and maintaining the physical space in the IT area.
  • Promotes communication between the Doctors of BC and its members by providing prompt, courteous and effective technical support to Doctors of BC website users and internal and external email users and responding promptly to online feedback.
  • Interacting with technical staff from other organizations to ensure the efficient flow of email between those organizations and the Doctors of BC.

WHAT YOU BRING 

  • College or Technical School diploma in computer sciences or a related discipline and at least 2-3 years related experience.
  • Excellent customer service skills, telephone and oral communication, and interpersonal skills.
  • Strong organizational, analytical and problem solving ability.
  • Technical knowledge of current Windows and Linux operating systems, along with experience using MS Active Directory and Exchange Server 2013.
  • Ability to perform multiple tasks, schedule priorities and meet deadlines, working independently and as part of the wider team.

COMPETENCIES 

Accountability (I) 

Promotes integrity in others by maintaining consistent values and performance standards in an open and forthright manner. Makes tough decisions objectively and without delay. Sets objectives that meet organizational needs. Provides recommendations to individuals and teams on ways to improve performance and meet defined objectives. Monitors and provides feedback on individual and team performance against defined standards. 

Problem Solving (I) 

Applies problem-solving methodologies and tools to diagnose and solve operational and interpersonal problems. Determines the potential causes of the problem and devises testing methodologies for validation. Shows empathy and objectivity toward individuals involved in the issue. Analyzes multiple alternatives, risks, and benefits for a range of potential solutions. Recommends resource requirements and collaborates with impacted stakeholders.

Thoroughness (I) 

Demonstrates operational agility. Uses organizational systems that result in multiple critical activities to be identified and completed on time. Renegotiates priorities as necessary. Puts systems in place and uses them to monitor and detect errors and problems. Tests and inspects outputs and applies quality checks prior to work submission.

Information Systems Knowledge (B)

Possesses a basic understanding of the strategy, structures, processes, and procedures of the enterprise in its relationship with the business and its activities. Troubleshoots in response to requests for technical support. Identifies problems and needs. Escalates problems to appropriate technical experts.

Strategic Technology Planning (B)

Investigates technology practices, priorities, and direction. Uses the strategic technology plan to set objectives and action plans for a specific work area.

Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We do not discriminate against any applicant regardless of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, socio-economic background, political beliefs and affiliations, family circumstances or other irrelevant distinction.


Posted: July 11, 2018
Closes: August 11, 2018
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Company Info
Size:
51-200 employees

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About Doctors of BC

At Doctors of BC (formerly the BC Medical Association), we make a meaningful difference in improving health care for British Columbians. Our ultimate goal is to create an environment where physicia...