THE TEAM: Information Technology and Infrastructure
The Information Technology Department provides IT-related strategy, applications, infrastructure, and support services to the Doctors of BC. The Information Technology Department is responsible for the maintenance and smooth operation of all networks, voice, computers, audio/video, access control, software development and datacenter facilities both inside and outside the Doctors of BC Offices.
The Information Technology team provides both hardware and software support as well as operational training and guidance to over 225 Doctors of BC team members working around the province. Team members have access to a variety of tools such as email, web applications, unified communications tools and resources to enhance their work experience.
THE JOB: IT Support Specialist
Reporting to the Director, IT, the IT Support Specialist is responsible for providing prompt, courteous and effective technical support to Doctors of BC staff and members of the organization. The incumbent will have a working knowledge of network infrastructure pertaining to computers, networks, peripherals and audio visual equipment.
WHAT SUCCESS LOOKS LIKE
WHAT YOU BRING
Promotes integrity in others by maintaining consistent values and performance standards in an open and forthright manner. Makes tough decisions objectively and without delay. Sets objectives that meet organizational needs. Provides recommendations to individuals and teams on ways to improve performance and meet defined objectives. Monitors and provides feedback on individual and team performance against defined standards.
Problem Solving (I)
Applies problem-solving methodologies and tools to diagnose and solve operational and interpersonal problems. Determines the potential causes of the problem and devises testing methodologies for validation. Shows empathy and objectivity toward individuals involved in the issue. Analyzes multiple alternatives, risks, and benefits for a range of potential solutions. Recommends resource requirements and collaborates with impacted stakeholders.
Demonstrates operational agility. Uses organizational systems that result in multiple critical activities to be identified and completed on time. Renegotiates priorities as necessary. Puts systems in place and uses them to monitor and detect errors and problems. Tests and inspects outputs and applies quality checks prior to work submission.
Information Systems Knowledge (B)
Possesses a basic understanding of the strategy, structures, processes, and procedures of the enterprise in its relationship with the business and its activities. Troubleshoots in response to requests for technical support. Identifies problems and needs. Escalates problems to appropriate technical experts.
Strategic Technology Planning (B)
Investigates technology practices, priorities, and direction. Uses the strategic technology plan to set objectives and action plans for a specific work area.
Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.
Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We do not discriminate against any applicant regardless of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, socio-economic background, political beliefs and affiliations, family circumstances or other irrelevant distinction.
About Doctors of BC
At Doctors of BC (formerly the BC Medical Association), we make a meaningful difference in improving health care for British Columbians. Our ultimate goal is to create an environment where physicia...