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IT Support Specialist/Help Desk

Vancouver, BC
Full Time
4 days ago


Our client is a national law firm located in the Heart of Downtown Vancouver. They are looking to add a tech-savvy, customer-service oriented IT Support Specialist/Help Desk to their fantastic team! This is a great opportunity for those who've experience in a technical support role in either a law firm or other customer support services.

As their IT Help Desk Support, you will be responsible for providing assistance to various members within the firm either via Service Desk, email, in-person and/or remote desktop assistance. You will also be responsible for troubleshooting computer hardware, installations, network systems, assist with new user set ups, escalating problems, and identifying opportunities for improvement in their support systems.

Duties and Responsibilities

  • Assist Helpdesk (respond and track support requests for technical assistance in person, via phone and electronically; escalate where appropriate; rotate with team through monthly afterhours support)
  • Assist with new user set up
  • Maintain firm intranet
  • Assess and deliver individual/group training needs to new and existing staff and lawyers, including design (course materials, handouts, manuals, exercises)
  • Develop and assist with training collaterals for accounting software conversion (Elite Enterprise to Elite 3E)
  • Recommend, organize and promote training programs where appropriate otherwise and as needed
  • Deliver training in formal, informal or online settings
  • Stay current on desktop applications such as MS Office, internet browsers and firm-specific applications
  • Other duties as required.

Education and Qualifications

  • Strong knowledge of various Windows operating systems, devices and software applications including Microsoft Office (including strong Word skills)
  • Experience with DMS iManage Filesite and/or Elite 3E knowledge is considered an asset
  • 2+ years of experience in a technical support role or similar capacity preferred, with a focus on customer support services
  • Quick learner and customer service oriented
  • Diploma/certificate in a technical-related program preferred
  • Excellent oral and written communication skills; ability to communicate ideas in simple terminology, understand and clearly relay technical information and operating principles to other members of the firm

If this sounds like the role for you, please apply directly to this posting or email us your Resume/CV to info@arlynrecruiting(dot)com. For more, please see www(dot)arlynrecruiting(dot)com/job-postings/   

No phone calls please. Due to the high volume of applications, only shortlisted candidates will be contacted.   

About Arlyn Recruiting   
After more than 20 years of legal recruitment, coaching, and consultancy, we at Arlyn Recruiting have come to specialize in the complexity that is human resources. We focus on the people, and by encompassing these important facets that make up a successful organization, we’ve become experts in providing quality, first-rate service for both our clients and candidates.   

It’s about the journey: Whether it would be matching a candidate to an organization or providing guidance on how to steer your career in the right direction, we are passionate about our people, bringing the “human” back into human resources.

Information Technology Legal Maintenance and Technicians