You're using an older version of Internet Explorer that is no longer supported. Please update your browser.
You're using an older version of Internet Explorer and some functionality may not work as expected. Please update your browser for the best experience.
WorkSafeBC Logo

IT Support Anlalyst

Reference ID: 29829

Share job:



Are you a junior IT support analyst with experience providing business and technology first-level support to customers in a help desk environment? Are you committed to exceptional customer service through phone, email, and in-person assistance?

 

This position is a temporary assignment of approximately eight months. It’s a great opportunity to try a new role, get your foot in the door, move on after your assignment, or explore avenues to stay.

 

WorkSafeBC is a place where you can build your career. Working on our IT team is a unique opportunity to do work that matters. We provide a highly-collaborative environment where employees can develop their skills and work on challenging projects that help make a difference to the workers and employers of B.C.

 

What you’ll do

As a support analyst I you will:

  • Resolve problems and liaise with customers to find ways to continually improve services and processes, and keep customers informed on their problem status/resolution
  • Troubleshoot issues and make decisions to assess customer priority and impact, and escalate issues to senior support if required
  • Gather customer needs, provide consultations, educate, and record all interactions in the designated tracking tools
  • Provide administrative support for hardware/software procurement, service catalogue maintenance, ordering supplies, monitoring photocopiers/printers, and overseeing the laptop/PC viewer loaner pool
  • Assist in projects, work assignments, and evaluations to improve the service and operation of Customer Support Services

 

Is this a good fit for you?

We’re looking for someone who can:

  • Maintain a professional and positive attitude while managing challenging situations and customer interactions
  • Diagnose and troubleshoot problems in a computer support environment, and provide appropriate and timely solutions
  • Gather relevant information from others by using active listening techniques and reading and interpreting written information
  • Provide general knowledge of internet and intranet concepts
  • Employ knowledge of mobile hardware, software, and components, as well as PC desktop software (e.g., word processing, spreadsheet, database, graphics)
  • Apply working knowledge of help desk tools, processes, as well as problem management processes and systems
  • Identify, prioritize, and perform work activities based on the changing needs of the work environment
  • Clearly compose and deliver verbal and written information for technical and non-technical audiences to convey, explain, and educate customers on technical information and products

 

Your experience and educational background:

  • Completion of a two-year diploma in computer information technology
  • A minimum of two years of experience in one or more of the following areas: customer service, technical support, education, systems planning, knowledge management, or other related fields in business and technology
  • An equivalent combination of education and experience will be considered

 

Who are we?

At WorkSafeBC, we’re dedicated to promoting safe and healthy workplaces across B.C. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases do occur, we provide compensation, and support injured workers in their recovery, rehabilitation, and safe return to work. We also work diligently to sustain our workers’ compensation system today and for future generations. We’re honoured to serve the 2.3 million workers and 231,000 registered employers in our province.

 

What’s it like to work at WorkSafeBC?

It’s challenging, stimulating, and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important and so are the people we do it for.

 

Our benefits

Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive salary, your total compensation package may include vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension. As a member of our team, you'll have access to services and benefits that can help you get the most out of work — and life. Learn more about what we offer.

 

We’re an inclusive and accessible employer, committed to employment equity objectives, and we invite applications from all qualified individuals. Please note that this position is restricted to those legally entitled to work in Canada.


Posted: October 19, 2018
Closes: December 18, 2018
Email Address:
Company Info
Size:
1001-5000 employees
Industry:
Government

Connect with employer:

About WorkSafeBC

Who are we? We’re a team of more than 3,000 people, working together across 15 offices in the Lower Mainland, Vancouver Island, and B.C.’s interior. Our vision is to keep British Columbians free fr...