The IT Service Operations Analyst will be responsible for the day-to-day tasks associated with Service Operations and Continual Service Improvement activities while providing input and feedback to Service Strategy, Design and Transition processes.
The role is responsible for adopting the ITIL framework to work effectively with Best Buy's processes, resources and organization while under a moderate level of guidance and direction from the IT Operations Manager, ITIL process owners, managers, and implementers.
The IT Service Operations Analyst will need critical thinking skills, strong communication skills, tactful problem-resolution skills and the ability to work with sustainable and scalable processes appropriate to the large enterprise organization that is Best Buy. As an IT Services Operations Analyst, you will:
• Support Service Operations and Continual Service Improvement operational priorities while developing higher level ITIL knowledge and process implementation skills • Facilitate ITSM-related meetings and other continual service improvement initiatives • Seek continual service improvement (CSI) opportunities, propose short-term and long-term CSI initiatives • Collaborate with different (business, technical, vendor, geographical) user groups to effectively implement ITIL framework processes through active communication and measurable improvements • Assist process owners and implementers with process issues encountered by personnel supporting Canadian infrastructure, applications and business processes. • Develop knowledge of common IT business systems and platform in multiple areas • Prepare tactical proposals to enhance current processes and tools based on data-driven feedback from stakeholders and customers • Apply a customer-centric focus to processes affecting planning, delivery, security and compliance • Provide input on meaningful ITSM process KPIs (key performance indicators) and metrics • Assist teams with building reports from multiple data sources to help manage ITIL discipline related work and assess business impacts • Research Service Now analytics, reporting capabilities and best practices • Provide feedback to Service Strategy, Service Design and Service Transition processes What you\'ll need to succeed:
• Critical Thinking • Strong communication skills • Tactful problem-resolution skills • Experience leading process improvement initiatives • Strong team-player • Open-minded, adventurous thinker • Analytical skills • ITIL Foundations is an asset • Certifications related to Business Analysis, Psychology or related process improvement What's waiting for you at head office:
Our goal is work-life harmony for every employee. Don't feel like driving to work each day? Hop on our free shuttle service that runs between our head office and the SkyTrain at Metrotown. Can't find the time to work out as much as you'd like? Hit the treadmill, stationary bike, or weight room in our 24-hour on-site gym staffed by professional trainers. No time to pack a lunch or make breakfast? Our fully catered (and partially subsidized!) cafeteria serves everything from eggs benny and French toast to fresh-made sandwiches, stir fry, pasta, entrées, and more.
We also believe an amazing work-life harmony includes continual learning and growth... on company time. That's why everyone in our eCommerce and IT departments has their own professional career coach, career development plan, and access to a series of in-house development seminars.
There's more, too:
• Competitive benefits, including a variety of options for extended health, dental, and life insurance • Registered Pension Plan where the company matches your contributions, dollar for dollar • Employee stock purchase plan, with the company matching up to 5% of your eligible contributions • Significant employee discounts both in-store and online • Coffee bar that serves Starbucks and Seattle's Best Coffee • Easy access to riverside trails and parks when you need to unplug and take a break • Free parking in our lot and loads of free street parking in the area • On-site dry cleaning drop off and pick up service • Opportunity to participate in regular hackathons and other similar events
If this sounds like a perfect fit, we want to hear from you! Send us your resume and cover letter to apply. Best Buy Canada is an equal opportunity employer and does not discriminate based on gender, race, or sexual orientation.
Posted: December 11, 2018
Closes: February 9, 2019