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IT Service Desk Representative
Job Title: Location: Hours of Work:
IT Service Desk Rep Victoria Other
Reference Number: Employment Type: Posted Date:
111967 Temporary Full Time 2019/01/07
Position Highlights The IT Service desk currently has an opportunity for a IT Service Desk Representative beginning January 2019 for a minimum of 6 months.
The ICBC IT Service Desk provides a single point of contact for employees and ICBC business partners to effectively resolve incidents and respond to requests for IT support. As an IT Service Desk Representative, you will provide support over the phone, resolution on technical issues and process technology requests:
• Customer Support: Respond to inquiries and requests resolving simple to moderately complex technical issues, and processing standard requests for computer systems, applications, equipment, network and telephone systems; • Problem Diagnosis: Effectively gather relevant information from the customer and analyze issues using diagnostic tools and applications, vendor manuals and internal documentation in order to determine probable cause and take corrective action; escalate unusual or complex issues appropriately; • Documentation: Maintain knowledge of division and department standards, policies, procedures and guidelines, and document in a shared knowledge base.
Position Requirements The candidate's experience is supported with recent post-secondary education in a computer related field leading to a diploma or certificate.
This position is based in our Downtown Victoria office. Currently the Service Desk hours are from 6:30 am - 6:00 pm Monday - Friday and 8:00 am - 4:30 pm Saturday.
151 West Esplanade | North Vancouver | BC | V7M 3H9 | 604-982-6675 | 1-844-982-6675 | www.icbc.com HRERC37B