You're using an older version of Internet Explorer that is no longer supported. Please update your browser.
You're using an older version of Internet Explorer and some functionality may not work as expected. Please update your browser for the best experience.
Smart Dolphins IT Solutions Logo

IT Project Technician

Reference ID: project-engineer-2

Share job:

As an experienced IT professional, you know better than anyone that IT is about so much more than tickets and troubleshooting. It’s about helping businesses succeed. It’s about implementing technical solutions that make workplaces simply work.

We’re Smart Dolphins, a leading, strategic managed IT services company that helps small to medium sized businesses leverage technology to drive productivity and growth. Our goal is to ensure our Allies’ (our term for customers) IT is always an asset in their organization, by aligning their technology with their business goals. We have a special and rare opportunity to make a major impact on the world… and enjoy ourselves while we’re doing it!

As our Project Engineer, your goal is to provide world-class customer service and leadership to our Allies. You will be an important part of delivering our managed service solution through the provisioning of new technology to our Allies. The bulk of the role will be imaging, configuring and installing new workstations and decommissioning old workstations. You will also assist with other solution deployments and general assistance to the team.

As you get started with us, you’ll work in our office providing remote technical support to our Allies as part of our Support Team. This is part of our training process to get new Dolphins acquainted with our team, our Allies and our tools and processes. This position on the “Support Team” will likely last between one and six months.

Once you’re up and running, you’ll start working with our Project team – going onsite and assisting with new technology implementation. You’ll take a proactive, process-driven approach, deeply-impacting Allies’ technology and helping ensure we minimize reactive problems and business risk. You’ll help our Allies sleep well at night, knowing their businesses and technologies are stable and secure.

As part of our team, you will learn all aspects of our business and our managed IT services program. Working together, we’ll discover your strengths and specializations and work towards the right fit of role, interest, challenge, and job satisfaction.  

 As a Project Engineer, practically speaking, here’s what you’ll do:

  • Ensure the on-time and high-quality deployment of Ally workstations
  • Decommissioning old workstations, including recycling, hard drive destruction and documentation
  • Labeling all servers, workstations, laptops per Smart Dolphins naming convention
  • Responsible for Imaging new workstations per Smart Dolphins procedures
  • Documentation of new workstation details for each new deployment
  • Development and updating of new workstation setup procedures, templates, checklists and documentation
  • Maintain and update base workstation images
  • Collaboration with Senior Project Engineer and the rest of the project team on large projects
  • Updating ConnectWise Service Tickets, keeping real time logs
  • Remain knowledgeable on current and new technology to improve provisioning processes
  • Deploy other hardware (such as switches, firewalls, and WAPs) and software
  • Participate in regularly scheduled team meetings.
  • Support team assistance as required, including Triage/Dispatch
  • Member of After Hours rotation as scheduled and required to support our Allies.
  • Identify and communicate recurring problems and Allies “At Risk”.

This is a full-time, permanent position working in out of our Victoria, BC office. You’ll also occasionally work with Allies on-site (located mainly on Vancouver Island). Your travel expenses are fully reimbursed.

You’ll work Monday to Friday, typically during business hours. Occasionally, due to Ally needs, you may need to work after-hours or on weekends. There’s also the possibility of working from home from time to time.

You’ll earn between $40,000 - $70,000/year, commensurate with experience. You’ll also have access to RSP matching, a medical/dental trust, a rewards program, a company laptop and cellphone, a personal vehicle allowance, and a profit sharing program. In addition to standard vacation, you’ll receive 5 additional sick days off.


  • Hands-on experience managing business class desktop/network technologies
  • One or more of the following technical certifications: MTA, MCSA, MCSE, CCNA, CCA
  • Experience managing/troubleshooting Microsoft Windows 7, 10 in a business environment
  • Experience managing/troubleshooting Microsoft Windows Server 2003/2008/2012
  • Experience troubleshooting LAN/WAN network connectivity
  • Experience managing/configuring/troubleshooting: Hyper V, firewalls, network switches (including VLANS), NAS devices
  • Experience with backup/disaster recovery devices
  • Experience with remote management tools
  • Experience with any of the following: Connectwise, Lab Tech, Dell servers, cloud services like Office 365, StorageCraft, Meraki, OpenDNS security technology, APC UPS and Powerchute
  • Valid driver’s license and a clean driving record

Posted: November 30, 2018
Closes: January 29, 2019
Email Address:
Company Info

Connect with employer:

About Smart Dolphins IT Solutions

Working at Smart Dolphins If you asked our current team why they love Smart Dolphins, they’ll tell you being here feels like a one-of-a-kind opportunity. We do challenging and meaningfu...