As an experienced IT professional, you know better than anyone that IT is about so much more than tickets and troubleshooting. It’s about helping businesses succeed. It’s about implementing technical solutions that make workplaces simply work.
We’re Smart Dolphins, a leading, strategic managed IT services company that helps small to medium sized businesses leverage technology to drive productivity and growth. Our goal is to ensure our Allies’ (our term for customers) IT is always an asset in their organization, by aligning their technology with their business goals. We have a special and rare opportunity to make a major impact on the world… and enjoy ourselves while we’re doing it!
As our Project Engineer, your goal is to provide world-class customer service and leadership to our Allies. You will be an important part of delivering our managed service solution through the provisioning of new technology to our Allies. The bulk of the role will be imaging, configuring and installing new workstations and decommissioning old workstations. You will also assist with other solution deployments and general assistance to the team.
As you get started with us, you’ll work in our office providing remote technical support to our Allies as part of our Support Team. This is part of our training process to get new Dolphins acquainted with our team, our Allies and our tools and processes. This position on the “Support Team” will likely last between one and six months.
Once you’re up and running, you’ll start working with our Project team – going onsite and assisting with new technology implementation. You’ll take a proactive, process-driven approach, deeply-impacting Allies’ technology and helping ensure we minimize reactive problems and business risk. You’ll help our Allies sleep well at night, knowing their businesses and technologies are stable and secure.
As part of our team, you will learn all aspects of our business and our managed IT services program. Working together, we’ll discover your strengths and specializations and work towards the right fit of role, interest, challenge, and job satisfaction.
As a Project Engineer, practically speaking, here’s what you’ll do:
This is a full-time, permanent position working in out of our Victoria, BC office. You’ll also occasionally work with Allies on-site (located mainly on Vancouver Island). Your travel expenses are fully reimbursed.
You’ll work Monday to Friday, typically during business hours. Occasionally, due to Ally needs, you may need to work after-hours or on weekends. There’s also the possibility of working from home from time to time.
You’ll earn between $40,000 - $70,000/year, commensurate with experience. You’ll also have access to RSP matching, a medical/dental trust, a rewards program, a company laptop and cellphone, a personal vehicle allowance, and a profit sharing program. In addition to standard vacation, you’ll receive 5 additional sick days off.
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About Smart Dolphins IT Solutions
Working at Smart Dolphins If you asked our current team why they love Smart Dolphins, they’ll tell you being here feels like a one-of-a-kind opportunity. We do challenging and meaningfu...