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BC Hydro and Power Authority

IT Operations Analyst

Burnaby, BC
Full Time
4 days ago

NB 50943254 - NC 50944248

BCH-R-3254-200213E1Employment Posting ID:

IT Operations Analyst Positions Available: 2

Full-time (37.5 hrs/wk)Status: Edmonds C02Job Location: Permanent Lower MainlandRegion:

We're BC Hydro and we have a big job to do.

Keeping the lights on for over 4 million people across the province takes a lot of talented people doing many different jobs. From working deep in a generating station, atop a power pole, or behind a desk, whatever it is that makes you tick we offer challenging careers to help you reach your potential.

We're investing more than $2 billion per year in major capital infrastructure projects to help meet the growing demand for safe, reliable power. We're upgrading transmission lines, building new substations, and investing in our hydroelectric generation facilities.

We aim to provide meaningful and challenging work, opportunities for growth and a healthy work/life balance. We've been recognized for excellence and been named one of B.C.'s Top Employers and one of Canada's Best Diversity Employers.

It's our vision to be the most trusted, innovative utility company in North America by being smart about power in all we do.


*Leads the implementation of new enterprise-wide IT Service Management (ITSM) tools, enhancements or software releases. *Assesses potential impacts on ITSM, integration with other systems/applications and existing processes. Carries out user acceptance testing to ensure there are no system/application integration issues. * Conducts business system analysis of ITSM tools to identify opportunities for new tools or enhancements to support the effectiveness and efficiency of Information Technology Infrastructure Library (ITIL) process implementation. Works with stakeholders to: gather current state of processes; perform systems needs and gap analysis; prepare cost/benefit analyses; and propose technical solutions for business review. * Responds to escalated ITSM problem requests from the Business Application Support Desk. Identifies root causes and solutions to ensure ITSM integration with other systems/applications, system controls and procedures are corrected. Escalates unresolved software issues to vendor for further investigation and resolution. * Works with business owners and technical team to develop and maintain business processes and data flows of ITSM integration with other systems/applications. Identifies potential integration issues, root causes and solutions to resolve integration issues. * Facilitates and/or chairs committee and working group meetings to prioritize business processes and IT solutions by: assisting groups to establish objectives, conduct cost/benefits analyses to support business case development/expenditure justification; and preparing and distributing communication updates and other information on project/IT status. * Prepares and maintains training materials and conducts formal and informal training sessions on ITSM operation, enhancements and processes. Provides communication updates on enhancements and processes to users. * Participates in IT Service Transition Planning for IT projects by: providing input/feedback on project deliverables related to IT support sustainment models; reviewing and recommending

BCH-R-3254-200213E1 - IT Operations Analyst

NB 50943254 - NC 50944248

approval of deliverables; and reviewing and updating transition planning related deliverable templates. * Provides IT services delivery reporting support to the Technology team. Prepares and maintains a variety of reports and metrics. Maintains data quality checks. Analyzes and summarizes data into meaningful insights and recommendations to support Technology management with decision making. Participates in the evaluation of business intelligence software to enhance reporting capabilities. * Performs duties of a minor nature related to the above duties that do not affect the rating of the job. Skills, Knowledge and Abilities Required: *Excellent working knowledge of Information Technology Infrastructure Library (ITIL) framework. *Excellent understanding of business system and process analysis techniques. *Excellent knowledge of IT Service Management tools, processes, operation (integration with other applications/systems) and best practices. *Knowledge of Technology operations in particular Service Transition and Service Operations. *Knowledge of basic project management principles. *Knowledge of IT operational data capture, control and management reporting systems. *Knowledge of database concepts. *Strong computer skills in Microsoft applications (Word, Excel, PowerPoint, SharePoint, Visio and Outlook). *Ability to prepare system design specifications. *Ability to prepare reports such as service level reporting. *Ability to perform user acceptance testing. *Ability to prepare instruction manuals, training presentation, user guides and related documentation. *Ability to conduct user level training of systems/applications. *Strong customer service skills with the ability to support client needs and requests. *Well-developed written and verbal communication skills. *Excellent analytical and problem solving skills. *Excellent organizational and time management skills. *Able to work independently and as part of a team.


*Bachelor's Degree in Information Management or in a relevant field and four (4) years of experience in a Business System Analyst role or similar role where three (3) years of experience in the process analysis of IT operations has been gained.


*Diploma in Information Management or in a relevant field and six (6) years of experience in a Business System Analyst role or similar role where three (3) years of experience in the process analysis of IT operations has been gained. *Information Technology Infrastructure Library (ITIL) Foundation Certificate considered an asset. *Experience with IT Service Management (ITSM) tools considered an asset.


This position is affiliated with the Movement of United Professionals union (MoveUP/COPE).

* Please note there are two (2) full time positions.

BCH-R-3254-200213E1 - IT Operations Analyst

NB 50943254 - NC 50944248

We're always looking for exceptional people to bring new ideas, fresh thinking and the motivation to help shape the electricity system in B.C. It's an exciting time to be a part of our team as we invest in our system and prepare to meet the challenges of tomorrow.

Our values guide our work. Want to join us?

We are safe. We are here for our customers. We are one team. We act with integrity. We respect our province. We are forward thinking.

BC Hydro is an equal opportunity employer.

HOW TO APPLY Don't forget to update your Candidate Profile with your current resume and copies of your certifications. If applicable, include your Trades Qualification. This will ensure we have all the necessary information to assess your application without any delays.

Click on the Apply button in order to complete the steps to apply for this job.

Date Posted: 2020-02-13 Closing Date: 2020-02-27
Information Technology