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IT Manager, Relationship Management

Reference ID: 30492

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Want to use your expertise to connect to an IT career with a difference? As manager, Relationship Management at WorkSafeBC, you’ll do just that. Using leading-edge technology, you’ll help connect British Columbians to healthy and safe workplaces – providing support for injury prevention programs, rehabilitation services, workplace insurance, and strong health and safety cultures.

 

Are you an IT professional with account relationship management experience? Use your technical and business experience to provide leadership to market IT products and services to our customers across our organization. You’ll define, propose, and influence the strategy setting and development of technical solutions for business areas. You’ll manage the complete solution life cycle from early-stage definition and estimation to the delivery of the complete solution.

 

What you’ll do

As the manager of Relationship Management you will:

  • Lead customer account management and be the single point of overall accountability for customer satisfaction with IT products and services
  • Conclude agreements with customers and commit IT resources
  • Champion a corporate focus, promoting cross-divisional and inter-enterprise opportunities for reusing and sharing services and solutions
  • Lead cross-functional teams of technical resources and business clients
  • Work with vendors and service providers to obtain required products and services
  • Establish successful customer partnerships and collaborative relationships with IT management

 

Is this a good fit for you?

We’re looking for someone who can:

  • Provide professional assistance to customers in identifying projects and preparing business cases to enable approval, and planning projects to meet appropriate business criteria
  • Comprehend the functions and capabilities of new trends and technologies and relate them to evolving business requirements
  • Develop requests for proposals and statements of work, and assess vendor products and services against specified requirements to make selection recommendations
  • Work with budgeting and financial processes
  • Build group commitment to achieve goals and targets through encouragement, support, and recognition
  • Influence and persuade others, and negotiate and mediate in an effort to achieve desired outcomes

 

Your experience and educational background:

  • A university degree in a relevant discipline such as business management, computer science, or engineering
  • A minimum of five years of technical or business experience that includes at least two years of account relationship management experience
  • Specialist knowledge of systems analysis and design, program development, and database design concepts
  • Working knowledge of project management tools and the system development life cycle
  • Experience with structured problem solving techniques, development of strategy, and formulation of implantation plans
  • Experience crafting and delivering presentations to senior executives

 

An equivalent combination of education, training, and experience will be considered.

 

Who are we?

At WorkSafeBC, we’re dedicated to promoting safe and healthy workplaces across B.C. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases do occur, we provide compensation, and support injured workers in their recovery, rehabilitation, and safe return to work. We also work diligently to sustain our workers’ compensation system today and for future generations. We’re honoured to serve the 2.3 million workers and 231,000 registered employers in our province.

 

What’s it like to work at WorkSafeBC?

It’s challenging, stimulating, and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important and so are the people we do it for.

 

Our benefits

Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive salary, your total compensation package includes vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension. As a member of our team, you'll have access to services and benefits that can help you get the most out of work — and life. Learn more about what we offer.

 

We’re an inclusive and accessible employer, committed to employment equity objectives, and we invite applications from all qualified individuals. Please note that this position is restricted to those legally entitled to work in Canada.


Posted: March 15, 2019
Closes: May 14, 2019
Company Info
Size:
1001-5000 employees
Industry:
Government

Connect with employer:

About WorkSafeBC

Who are we? We’re a team of more than 3,000 people, working together across 15 offices in the Lower Mainland, Vancouver Island, and B.C.’s interior. Our vision is to keep British Columbians free fr...