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Impact Recruitment Inc.
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IT Helpdesk Specialist

Reference ID: 24923

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IT Helpdesk Specialist


Salary:  $50,000 - $60,000

Location:  Vancouver


A leading International law firm has a new and exciting IT Help Desk Specialist position for a level two desktop support professional who is looking to join a strong team of IT enthusiasts, work with the latest technologies and grow within a reputable company.  


This is an excellent opportunity for an enthusiastic IT support specialist to hone their skills and experience with a reputable successful company.  The role will encompass a very good variety of tasks and working with the latest technology.  Candidates who show initiative will have the opportunity for career progression.



The company is a large successful innovative law firm with over 1500 employees nationally. The Vancouver office is conveniently situated in the heart of downtown.  The company prides itself on maintaining the highest standards of competence, professionalism and integrity, to perform at the highest level.  They are continuously improving their practices and implementing better ways to solve problems. Using technology and procedures to improve quality, speed, accuracy and efficiency.



Reporting to the IT Service Support Team Leader your main responsibilities will be delivering high quality, cost effective solutions to all levels of users both remotely and desk-side, but not limited to: 

  • Providing first and second level support to end users in a large law firm.
  • Monitoring infrastructure, identifying issues and taking preventative action to ensure business continuity.  
  • Setting up and looking after all hardware, software and application problems.  
  • Deployment and maintenance of computers, laptops, printers, phones, monitors and audio-visual equipment.
  • Testing hardware equipment and software applications and accurately documenting results. 



  • University Degree or College Diploma in Information Technology or equivalent work experience and/or certificates.
  • A minimum of 2 years of experience in both remote and on-site support in a corporate environment.
  • Experience in supporting Windows 7, Microsoft Office 2010/2013 Suite, Active Directory, Citrix environments, visual audio and multimedia.
  • Experience with: Blackberry/BES, MobileIron, Apple products, Printing solutions, CMS, SCCM
  • Experience of working within a call centre environment, using a ticket management system
  • Proficiency in French would be considered an asset but not essential.
  • Experience of working as either level 1 or 2 in a busy professional services environment,
    supporting 1200+ customers



  • Salary: $50,000 - $60,000
  • 3 weeks vacation
  • Medical, Extended Health, Dental, Life Insurance, Short-Term Disability, Long-Term 
    Disability and Accidental Death and Dismemberment Insurance upon successful completion of your probationary period.



Please reply with a Microsoft Word version of your resume to: quoting reference # 24923 or visit:  to apply online. If you would like to speak with us directly regarding this role, please contact Sean Moynihan at 6046898687 Ext:253 for a confidential discussion.

Privacy and confidentiality are important to us; as such all applications are kept strictly confidential. We will not share your information with anyone without your prior approval. While we will only be considering qualified applicants for this particular role, if you are interested in pursuing an alternate career path, we would certainly be happy to speak with you about opportunities that fit your profile.

Posted: November 16, 2018
Closes: January 15, 2019
Email Address:
Company Info
11-50 employees
Staffing, Recruiting, HR Outsourcing

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About Impact Recruitment Inc.

Impact Recruitment is Western Canada's top specialized Recruitment Firm. With the ability to service every position within an organization, Impact is the ideal partner for your growing company....