ISL 30R - Senior Team Lead, Business Analysis- Closing date extended

Posting Title
ISL 30R - Senior Team Lead, Business Analysis- Closing date extended

Position Classification
Information Systems R30

Union
GEU

Work Options
Remote

Location
Multiple Locations, BC CA (Primary)
Prince George, BC V2N4P7 CA
Richmond, BC V7C 4M9 CA
Surrey, BC V4P 1M5 CA
Vancouver, BC V6B 0N8 CA
Victoria, BC V9B 6X2 CA

Salary Range
$99,785.84 - $113,949.98 annually which includes a 9.9% Temporary Market Adjustment*

Close Date
9/18/2024

Job Type
Regular Full Time

Temporary End Date
4/18/2025

Ministry/Organization
BC Public Service -> Citizens' Services

Ministry Branch / Division
Service Management Branch

Job Summary

The Team
The Order Management team, an established group of 7 members, oversees OCIO IT service orders, managing tasks like adding, canceling, transferring, and recovering orders in iStore and the new cloud-based platform, My Service Centre. They collaborate with Service Delivery Units, Ministry CIOs, and public sector clients to ensure accurate and timely IT service management.Our team is known for its amazing attitude and openness to change, consistently seeking ways to improve and streamline processes for our clients. Join a supportive environment where innovation is encouraged, and your work will make a tangible impact on the efficiency of IT services.

The Role
In this role as a Senior Team Lead, Business Analysis, you will lead a team to ensure that business technology needs align with strategic plans while serving as the in-house Subject Matter Expert for the ServiceNow application. You'll play a crucial role in ensuring client needs are met throughout the life cycle of projects and proposals, directly impacting Ministry clients and the broader public sector.This position offers a unique chance to support and direct a team while being the product owner of ServiceNow, ensuring that Order Management's needs are addressed. You'll be at the forefront of leading technologies, making this an opportunity to be a catalyst for change and innovation.

Qualifications:
Education and Experience Requirements

• Bachelor's degree in a computer science related field and 4 years of related experience; OR
• Diploma/ degree in a computer science related field and 5 years related experience; OR
• Certificate or coursework degree in a computer science related field and 6 years related experience; OR
• An equivalent combination of education and experience may be considered.

Related experience includes the following:

• Experience providing business analysis for key front-line systems with complex interactive business processes and multi-ministry impacts.
• Experience with the installation, configuration, maintenance and problem resolution of hardware, software, operating systems, and network components.
• Experience monitoring project progress, resolves technical and logistical issues, identifies conflict for re-prioritization, prepares and monitors budgets and signs off deliverables as Qualified Receiver.
• Two(2) or more years of experience with financial systems and related processes.
• Two(2) or more years of experience supervising a team of business analysts including assignment of work, development and evaluation of performance plans and approval of leave.

Preference may be given to applicants with any of the following related experience:

• Experience with the Province's current order management systems and processes.
• Experience with the Province's current financial systems (MySC, Service Now and CAS).
• Experience in change and release management.
• Experience in managing relationships with technology vendors and third-party service providers.

For questions regarding this position, please contact Natasha.Kruse@gov.bc.ca

About this Position:
Amendment(September10, 2024): Posting closing date extended to(September 18, 2024)
This is a temporary opportunity until 04/18/2025. This position may be extended or become permanent.
An eligibility list may be established to fill both current and/or future permanent vacancies.
Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
The position headquarters will be Victoria, Vancouver, Surrey, Richmond or Prince George.
A Criminal Record Check (CRC) will be required.
Please refer to MyHR for more information on Temporary Market Adjustments .
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO-Please do not submit a cover letter as it will not be reviewed.

Resume: YES-Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES-You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation . Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.

Job Category
Information Management/Information Technology