Manager, Service Operations, Wholesale IT
Information Systems R30
At the Liquor Distribution Branch (LDB) our vision of âService. Relationships. Results.â is all about providing a valued service, building strong relationships with our stakeholders, and achieving greater results for the province.
The LDB is one of two branches of government responsible for the cannabis and liquor industry of B.C. We operate the wholesale distribution of beverage alcohol and non-medical cannabis within the province, as well as the household retail brands of BC Liquor Stores and BC Cannabis Stores.
We employ nearly 5,000 people in over 200 communities and have hundreds of career opportunities spanning our entire wholesale, retail and corporate operations â from supply chain logistics, to high-tech solutions, and everything in between. The LDB has been named one of BCâs Top Employers 12 times over for offering exceptional places to work, flexible work hours and earned days off, extended health and dental benefits, maternity and parental leave top-up payments, a pension program, in-house professional and leadership development, and subsidies for professional accreditation.
The information technology (IT) team is highly customer focused and directly supports four distinct lines of business: retail liquor, wholesale liquor, cannabis, and corporate. These line of business IT teams are supported overall by both a Chief Information Security Officer and a Chief Technical Officer and their respective departments to ensure the organization prioritizes security and innovation.
At present the technology team consists of more than 200 full-time employees, and has also adopted a multi-sourcing strategy and leverages external expertise, Cloud SaaS based services and government shared services as appropriate.
The teams integrate, maintain and enhance more than 80 business systems on a hybrid on-premises and cloud infrastructure. These include:
•Merchandising and retail store systems that process 40 million plus customer transactions per year. •Wholesale, distribution and warehouse systems that enable the movement of 17 million plus cases per year. •Corporate finance systems to service an annual budget of approximately $3 billion and HR and payroll systems to service more than 5000 employees.
Reporting to the IT Director, this position is responsible for all operational aspects of IT services for their respective line of business (retail liquor, wholesale liquor, cannabis, or corporate). The Manager, Service Operations leads, manages, and delivers on all aspects of operational excellence, including service management, change management, problem management, incident management, disaster recovery testing and release management including the analysis, decision making and approval processes for respective line of business. The position applies a considerable knowledge of computer science, IT change management, and the LDBâs business operations and priorities to lead, oversee, and manage changes to numerous mission-critical information systems.
Additionally, the Manager, Service Operations leads and manages a team of tier 1 and tier 2 IT expertise in order deliver and support all distributed computing (PCs, Laptops, POS, scanners, Screens, MS Office, email etc.) to the respective line of business.
A successful criminal record check is required.
An eligibility list for temporary and permanent future opportunities may be established.
For complete details about this opportunity, including accountabilities, please refer to the attached job description, also located in the Additional Information section at the bottom of the posting.Position Requirements:
Education and Experience:
Degree or Diploma in computer science or a related field and a minimum of 5 years of recent, related experience*.
A combination of education and experience, i.e., 8 years of recent, related experience* with formal course work and/or certifications.
*Recent, related experience must have occurred in the past 10 years and must include the following:
•Experience as an IT Operations or IT Service Manager, or similar role, leading the analysis, decision making and approval of change submissions. •Experience leading/supervision of Tier 1 & 2 operational staff, including performance management. •Experience as an IT professional in a retail/wholesale/distribution business environment.
Preference may be given to candidates with any of the following experience:
•IT Infrastructure Library (ITIL) certification. •Working in an organization of similar size and complexity (5000+ employees). How to Apply & Application Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined in the Position Requirements section above. Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities and competencies as outlined in the attached Job Description.
A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.
Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
For specific position-related enquiries, please contact at ÂWai Liu, IT Director, Wholesale IT at 604-420-8277.
Only applications submitted using the BC Public Service Recruitment System on this website will be accepted. For more information about how to create or update your profile, please refer to the attached Application Instructions or refer to the Job Application page on the MyHR website. If you are experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca
before the stated closing time, and they will respond as soon as possible to assist you.NOTE
: Applications will be accepted until 11:00pm Pacific Time on the closing date of the competition.
Information Management/Information Technology
Job Profile ISL 30 Manager Service Operations