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BC Public Service

ISL 30R - IT Operations Manager - CLOSING DATE EXTENDED

Victoria, BC
Full Time
6 days ago
79,530 to 90,884 per year
Posting Title

ISL 30R - IT Operations Manager - CLOSING DATE EXTENDED

Position Classification

Information Systems R30




Victoria, BC V9B 6X2 CA (Primary)

Salary Range

$79,530.36 - $90,884.16 annually plus 9.9% Temporary Market Adjustment

Close Date


Job Type

Regular Full Time

Temporary End Date


BC Public Service -> Health

Ministry Branch / Division


Job Summary

IT Operations Manager
Information Systems R30

An eligibility list may be established.

On November 1, 2021 the BC Public Service announced the COVID-19 Vaccination Policy that defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here .

An excellent senior opportunity for a dedicated professional

The Health Sector Information, Analysis and Reporting Division (HSIAR) sets the foundation for the delivery of high-quality health sector information, analytics, and reporting. The Division leads key information management functions including data stewardship, governance, security, access, analytics and reporting, quality assurance, performance measurement and evaluations functions. HSIAR sets out to exercise effective governance over data resources, while enabling timely and secure access to data, supporting an integrated, modernized model of information sharing across the health sector. The Division leads the overarching provincial analytic strategy and approach, and performs comprehensive, integrated analysis of health sector performance to ensure a consistent and timely approach to health system measurement utilizing a client centered approach.

Data Management and Stewardship (DMS) provides leadership in the use of, and access to, health data to support evidence-informed decisions, policy, analysis, and research directed to achieving improvements in health outcomes. The branch is responsible for the development and implementation of a strategic vision for health secondary data management and data security, ensuring that ministry data assets are appropriately managed and effectively leveraged.

The Operations Manager plans and develops key sets of IT Infrastructure Library (ITIL) service delivery processes for supporting the business decision support and information products on behalf of the Ministry and external client base. Healthideas is the enterprise Ministry of Health analytics environment and this role is responsible for managing impact of data warehouse changes, overseeing development and presentation of user training and educational materials for Healthideas. Other accountabilities of this key role include: the development of strategic plans transforming the business vision, goals and objectives of supported organizations into strategies, plans and processes for the data warehouse program; and planning, designing, developing and ensuring adherence of incident and problem management processes for the data warehouse program.

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

For information about the Indigenous Applicant Advisory Service please visit: Indigenous Applicant Advisory Service - Province of British Columbia ( .

For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact . DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to , before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

  • Bachelor's Degree in Computer Science, Software Engineering, Health Informatics or other related discipline and a minimum of 2-years of related experience; OR
  • Diploma in Computer Science, Software Engineering, Health Informatics or other related discipline and a minimum of 5-years of related experience; OR
  • Certificate in Computer Science, Software Engineering, Health Informatics or other related discipline and a minimum of 7-years of related experience; OR
  • An equivalent combination of education and experience may be considered.

Related experience must include:
  • Experience working with clients to improve operational services.
  • Experience Liaising between technical and business staff.
  • Experience in evaluating existing technical processes with the expectation of streamlining and improving them
  • Experience in presenting status of technical implementation / issues to stakeholders
  • Experience collecting and composing business requirements on complex projects and translating them to technical requirement.
  • Managing IM/IT contracted services and performing Qualified Receivership on technical deliverables

Preference may be given to candidates with 1 or more of the following:
  • Experience working with clients within the health sector engaged in health data use
  • Experience in financial management.
  • Experience in the supervision of technical staff
  • Experience with change management processes and project management methodologies.
  • Experience in establishing new streamlined technical processes during project transaction into Operations
  • Experience in technical architecture and resolution of technical issues

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.

A Criminal Record Check (CRC) will be required.


Cover letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application; however, itmay notbe used for initial shortlisting purposes.

Questionnaire (COMPREHENSIVE): YES - As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.

IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.

Job Category

Information Management/Information Technology
Information Technology Management and Executive