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BC Public Service

ISL 27R - Service Transformation Specialist - Closing date extended

Victoria, BC
Full Time
9 hours ago
88,636 to 101,099 per year
Posting Title
ISL 27R - Service Transformation Specialist - Closing date extended

Position Classification
Information Systems R27


Work Options

Victoria, BC V9B 6X2 CA (Primary)

Salary Range
$88,636.83 - $101,099.95 annually which includes a 9.9% Grid Temporary Market Adjustment*

Close Date

Job Type
Regular Full Time

Temporary End Date

BC Public Service -> Citizens' Services

Ministry Branch / Division
Information Management Branch/Enterprise Services

Job Summary

Contribute your valued expertise in strategy, design and service delivery to this fast-paced opportunity

Dedicated to making life better for British Columbians, the Ministry of Citizens' Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC , and delivers the digital face of government at . CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt, and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province's real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.

A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.

Reporting through the Office of Government's Chief Information Officer, the Enterprise Services Division (ES) enables government to deliver services to citizens by providing cost-effective management and supply of Information Management/Information Technology (IM/IT) services such as data and voice networks, workstations and mobile devices, messaging and collaboration services, information security, data centre and application hosting, and enterprise architecture.

The Information Management Branch (IMB) is a diverse team of digital professionals with a passion for teamwork, learning, and iterative improvement. We're at the forefront of modernizing how to build and support digital products within the Ministry of Citizens' Services, empowering our partners and enabling for the future.

Reporting to the Services Team Lead, the Service Transformation Specialist provides expertise and leadership on the portfolio of work that resides under this Workstream. This position also leads the service transformation portfolio and provides expert advice to senior staff and leads multiple project teams.

Job Requirements:
  • Degree in computer science, computer engineering, business administration or a discipline related to the management of IT professionals and/or a combination of education and experience may be considered.
  • Experience leading service transformation initiatives in an IM and IT setting.
  • Experience leading and supervising a team.
  • Experience with change management processes and project management methodologies.
  • Experience in the installation, configuration, maintenance and problem resolution of hardware, software, operating systems and network components.

  • Experience with IM/IT Agile Product Teams

For questions regarding this position, please contact

About this Position:

AmendmentNovember 28, 2023: Posting closing date extended toDecember 14, 2023
This is a temporary opportunity until 07/08/2025. This opportunity may be extended or become permanent.
This position has part-time on-site requirements.
Flexible work options are available. This position may work up to four (4) days from home, subject to an approved Telework agreement.
An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens' Services
Employees of the BC Public Service must be located in BC at the time of employment.
Please refer to MyHR for more information on Temporary Market Adjustments .

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail , before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Category
Information Management/Information Technology
Information Technology Management and Executive