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BC Public Service

ISL 24R - UX Design Researcher

Kamloops, BC
Full Time
66,557 to 75,884 per year
Posting Title
ISL 24R - UX Design Researcher

Position Classification
Information Systems R24


Kamloops, BC V2H 1B7 CA
Kelowna, BC V1Z 2S9 CA
Multiple Locations, BC CA (Primary)
Nanaimo, BC V9T 6L8 CA
Nelson, BC V1L 6K1 CA
Prince George, BC V2N4P7 CA
Vancouver, BC V6B 0N8 CA
Victoria, BC V9B 6X2 CA

Salary Range
$66,557.72 - $75,884.38 annually plus 6.6% Temporary Market Adjustment

Close Date

Job Type
Regular Full Time

Temporary End Date

BC Public Service -> Citizens' Services

Ministry Branch / Division
DevOps and Cloud Services Branch

Job Summary

UX Design Researcher
Information Systems R24

An eligibility list may be established to fill future temporary and permanent vacancies.
We offer flexible work arrangements, including the opportunity to volunteer to telework (with conditions) as set out in applicable employer policies.The locations listed above are to assist applicants in searching for this opportunity. This position may be performed from any location in BC that has strong internet connectivity.

We offer flexible work arrangements, including the opportunity to volunteer to telework (with conditions) as set out in applicable employer policies. The locations listed above are to assist applicants in searching for this opportunity. This position may be performed in other approved locations within the province of BC.

On November 1, 2021 the BC Public Service announced the COVID-19 Vaccination Policy that defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here .

A great opportunity to take the next step in your career


The BCDevExchange organization embraces experimentation, innovation and empowerment. By adopting the principles, values and practices of the BCDevExchange, partner government entities adapt their typical ways of working to better align with leading practice amongst technology companies and digital agencies. Our work centers around the Exchange Lab (previously known as the Continuous Service Improvement, or CSI Lab) - where we host digital delivery teams working to solve priority public challenges.

Job Overview:

The User Experience Design Researcher is part of a cross-functional team with the DevOps and Cloud Services Branch. This role is responsible for designing and executing research plans using leading UX and service design practices, to evolve product vision and service delivery.

We enjoy a culture of diversity, promote intellectual curiosity, creative problem solving, and encourage openness as key to success. We rely upon collaboration, think big and take risks in a blame-free environment.

The BC Public Service is an award winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

For information about the Indigenous Applicant Advisory Service please visit: Indigenous Applicant Advisory Service - Province of British Columbia ( .

For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact . DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS.For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to , before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

  • Certificate or higherin interaction design and research, computer science, human computer interaction, social sciences, humanities, or related field.
  • 2 years experience with qualitative research methodologies.
  • 2 years experience with user- centered design principles and practices.
  • 2 years experience designing and executing research plans using leading UX and service design practices (co-design, usability testing, in-situ interviews, observation, data analysis, comparative analysis, etc.), determining the most effective methods at each stage of the work.
  • 2 years experience analyzing, documenting and communicating user insights to project teams and to senior leadership (journey maps, lo-fi prototypes, etc.).

Preference may be given to applicants with:
  • Experience with quantitative research methodologies
  • Experience working in an agile development environment with User Experience teams, designers and developers to create iteratively and improve digital products and services.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.

A Criminal Record Check (CRC) will be required.

Cover letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application; however, itmay notbe used for initial shortlisting purposes.

Questionnaire (COMPREHENSIVE): YES - As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.

IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your

Job Category
Information Management/Information Technology
Information Technology Management and Executive