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BC Public Service

ISL 24R - Service Analyst AMENDED

Location
Victoria, BC
Details
Full Time
Yesterday
Salary
66,557 to 75,884 per year
Posting Title
ISL 24R - Service Analyst AMENDED

Position Classification
Information Systems R24

Union
GEU

Location
Victoria, BC V9B 6X2 CA (Primary)

Salary Range
$66,557.72 - $75,884.38 annually plus 6.6% Temporary Market Adjustment

Close Date
5/23/2022

Job Type
Regular Full Time

Temporary End Date

Ministry/Organization
BC Public Service -> Citizens' Services

Ministry Branch / Division
Enterprise Services / Network Communications and Collaboration Services

Job Summary

Service Analyst
Information Systems R24


Amendment May 11, 2022: There are currently 2 positions available.
An eligibility list may be established.

On November 1, 2021 the BC Public Service announced the COVID-19 Vaccination Policy that defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here .

An excellent opportunity to apply your analytical expertise

The job profile is focused on supporting the government shared services, and core infrastructure. There is a strong focus on overseeing service providers and providing expert consulting services to government and broader public sector. This often involves coordinating large-scale technology implementation projects impacting multiple business area.

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

For information about the Indigenous Applicant Advisory Service please visit: Indigenous Applicant Advisory Service - Province of British Columbia (gov.bc.ca) .

For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact dottie.smith@gov.bc.ca DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:


  • Degree, diploma, certification or equivalent in the computer science or a related field. OR an equivalent combination of education and experience may be considered.
  • Minimum 3 years demonstrated experience troubleshooting, testing, implementing software and hardware solutions. Preference may be given to applicants with 3 or more years' experience.
  • Minimum 3 years demonstrated experience in working with clients in providing troubleshooting and assistance, as well as collecting business or technical requirements.
  • Experience working with the Microsoft suite (e.g. Skype for Business, Teams (including Microsoft Teams Room Service)) and Voice Services (e.g. Unified Communications, traditional telephony ). Preference may be given to applicants with 1 or more years working experience.


Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.

A Criminal Record Check (CRC) will be required.

APPLICATION REQUIREMENTS:

Cover letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application; however, itmay notbe used for initial shortlisting purposes.

Questionnaire (COMPREHENSIVE): YES - As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.

IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.

Job Category
Information Management/Information Technology
Category
Information Technology Management and Executive