ISL 24R - Business Analyst, Order Management

Posting Title
ISL 24R - Business Analyst, Order Management

Position Classification
Information Systems R24

Union
GEU

Work Options
Remote

Location
Multiple Locations, BC CA (Primary)
Prince George, BC V2N4P7 CA
Richmond, BC V7C 4M9 CA
Surrey, BC V4P 1M5 CA
Vancouver, BC V6B 0N8 CA
Victoria, BC V9B 6X2 CA

Salary Range
$83,602.12- $95,237.69 annually which includes a 9.9% Temporary Market Adjustment*

Close Date
9/11/2024

Job Type
Regular Full Time

Temporary End Date

Ministry/Organization
BC Public Service -> Citizens' Services

Ministry Branch / Division
Service Management Branch

Job Summary

The Team
The Order Management team, an established group of 7 professionals, manages IT service recoveries using CAS Data Warehouse, iStore, and My Service Centre. They work closely with other Service Delivery Units, ministry contacts, and public sector clients to ensure accurate and timely IT service management.Our team is known for its positive attitude and openness to change, always striving to improve and streamline processes. Join us to be part of a supportive environment where innovation and efficiency are at the core of our work.

The Role
In this role as a Business Analyst, Order Management, you'll be responsible for updating critical IT systems, supporting government reorganizations, and analyzing custom applications. Your work will directly impact Ministry clients and the broader public sector by ensuring they receive the correct IT services. Join us to be at the forefront of the Province's transition to the cloud-based ServiceNow platform. This position offers a chance to work with leading technologies and be a key player in driving digital innovation and change.

Qualifications:
Education and Experience Requirements

• Bachelor's degree in a computer science related field and 2 years of related experience; OR
• Diploma in a computer science related field and 3 years related experience; OR
• Certificate or coursework in a computer science related field and 4 years related experience; OR
• An equivalent combination of education and experience may be considered.
  

Related experience includes the following:

• Experience providing business analysis related to integrated custom applications with complex business processes, quality assurance, end user technical support, and change management activities for a software product.
• Experience providing Tier 1 and Tier 2 support desk service including queue management.
• Experience with managing and completing updates to complex data in a mission critical IT system environment.
  

Preference may be given to applicants who have the following related experience:

• Experience with the Province's current Order Management processes and tools (e.g. iStore, CAS Data Warehouse, My Service Center (Service Now)).
• Experience with the Province's current financial systems; processing and posting transactions within government accounting systems, accounts receivable and billing, fiscal year end processes.
• Experience supervising a team including assignment of work, development and evaluation of performance plans and approval of leave.

For questions regarding this position, please contact Natasha.Kruse@gov.bc.ca

About this Position:
There are currently two (2) permanent positions available.
Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved Telework Agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
The position headquarters will be Victoria, Vancouver, Surrey, Richmond or Prince George.
An eligibility list may be established to fill future temporary and permanent vacancies.
Please refer to MyHR for more information on Temporary Market Adjustments .
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO- Please do not submit a cover letter as it will not be reviewed.

Resume: YES- A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES- You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation . Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.

Job Category
Information Management/Information Technology